Bilingual Donor Relations

Position Summary:

The Bilingual Donor Relations & Annual Giving Coordinator will deliver outstanding donor service, ensuring that every donor's experience with Hospice Care Ottawa is both meaningful and memorable. This role involves cultivating strong relationships with monthly donors, mid-level donors, and members, fostering ongoing engagement, motivation, and loyalty. The Coordinator will collaborate with the team to develop personalized stewardship and recognition opportunities, support donor-focused communications, and assist with the planning and delivery of donor and fundraising events. Through thoughtful relationship-building and cross-functional collaboration, this role helps ensure Hospice Care Ottawa remains a top priority for donors' philanthropic giving.

Key Responsibilities:

The Bilingual Donor Relations & Annual Giving Coordinator will assume responsibility for donation and event revenue, including but not limited to:

• Work with the Director of Development & Communications to create and administer the annual and mid-level giving plan, ensuring it integrates with all other fundraising initiatives.
• Contribute to fund development strategy and annual fundraising goals.
• Coordinate, design and write the direct mail program and work with external direct mail vendors.
• Coordinate all of the monthly giving program, - welcoming new donors, payment tracking upgrade strategies, recognition, and retention.
• Collaborate with the Fund Development & Communications Coordinator and Fund Development & Community Engagement Coordinator to develop necessary communications for all giving programs (annual, mid-level, monthly, and planned).
• Coordinate Hospice Care Ottawa's signature fundraising event, Homes for the Holidays, supporting planning, logistics, timelines, sponsorship acquisition, volunteers and cross-departmental collaboration.
• Coordinate third-party fundraising events, serving as the primary liaison for community fundraisers and partners to ensure alignment with Hospice Care Ottawa guidelines, branding, and stewardship practices.
• Oversee and track stewardship activity in the donor database (Keela), ensuring timely, accurate, and consistent donor recognition and stewardship.
• Track and record donor interactions, listen for wealth indicators, and help to identify major gift and planned giving prospects.
• Contribute to moves management strategy by advising the development team of donors who progress beyond mid-level giving.
• Build and nurture meaningful relationships with donors, sponsors and community stakeholders.
• Provide support to donation processing colleague, and assist with donation entry and phone calls as needed during peak donation times.
• Other duties as required.

Required Knowledge, Skills and Abilities

• Bachelor's degree or equivalent combination of education and experience
• 3+ years' experience working on a small fundraising team
• 3+ years of donor relations experience with proven abilities to build, maintain and grow relationships with a variety of stakeholders
• Strong commitment to offering outstanding customer/donor service
• Bilingualism (French and English) required
• Ability to manage multiple projects at once, while also being able to put everything aside to care for and listen to our donors
• Competencies include problem-solving, attention to detail, strong interpersonal and communication skills, and the ability to work independently and collaboratively
• Creative ideas and ambition to try and test new ways of thanking and recognizing donors, and new ways of achieving fundraising targets
• Ability to work in a demanding, results oriented, busy environment as part of a closely-knit team and with many volunteers
• Experience working with older adults and volunteers
• Highly organized self-starter; independent and self-directed
• Excellent current skills and knowledge with constituent management programs such as Keela (or other CRM's), Raisely, Eventbrite, Microsoft Office Suite

Support for Success:

• Regular weekly Fund Development and Communications team meetings
• Encouragement to visit each Hospice site regularly to learn from one another
• Annual Staff appreciation retreat
• Flexible one day a week work from home schedule
• Ongoing access to Directors and Executive Director

Reporting Relationship:
Reports to the Director of Fund Development and Communications

Position Status:
Permanent, Full-time (37.5 hours per week)

Position Schedule:
37.5 hours weekly, 5 days worked; May require occasional evenings and weekends

Compensation:
$55,000-$61,000 per annum. Eligible for Group Benefits (Health/Dental, Life Insurance & Disability) after 90 days. Eligible for paid personal/sick leave

Location of Work:
May Court Hospice

Travel:
May be required able to travel within Ottawa-area to all Hospice Care Ottawa locations

Language of Work:
Bilingualism (French and English) required

Vulnerable Sector Check
: Required

Disclaimer

The above statements are intended to describe the general nature and level of work being performed in this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this role. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Hospice Care Ottawa does not utilize any artificial intelligence systems (AI) to screen, assess, or select applicants for this position.

Employment Equity

Hospice Care Ottawa is an equal opportunity employer welcoming application from individuals with diverse backgrounds. Accommodation is available during all aspects of the recruitment process. If you require accommodation, please make your request known when contacted