CRM and AI Specialist

1 day ago

Dorval, Quebec, Canada IMP Group Full time
CRM and AI Specialist

As Canada's premier private jet company with a legacy spanning over 60 years, Execaire Aviation leads the way in aviation solutions. Setting the standard in aviation excellence, we redefine the way you fly, ensuring unparallelled service and unforgettable experience. Our success is driven by a team of over 550 dedicated employees who all share the same vision. As a leading provider of aviation solutions and operators of private jets, we offer a complete range of services including aircraft management, aircraft maintenance, aircraft charter and sales, as well as FBO services. At Execaire Aviation, our foundation is built on unwavering core values. Safety is our compass, guiding every operation. Excellence is the standard we uphold in every task. Innovation is our driving force, propelling us into the future of aviation.

Join us in redefining aviation standards and unleashing your potential in an environment where your aspirations can truly take flight

Summary

Execaire Aviation is looking for a CRM & AI Specialist to own and optimize our Salesforce ecosystem while managing our AI agent stack, including Microsoft Copilot, Microsoft Agent. This role will be supporting the Market Intelligence and Sales Operations department. It combines hands-on Salesforce administration, workflow orchestration, maintain data accuracy, support reporting across the commercial organization, and applied AI automation to enhance productivity, automate data processes, reporting, intelligence tasks and operational efficiency.

You will serve as the internal expert for CRM configuration, AI Agent prompt design, automation governance, and system integrations—helping teams work smarter, faster, and more effectively.

Responsibilities

Salesforce Administration & Governance

  • Serve as primary Salesforce Administrator (configuration, workflows, objects, roles, permissions)
  • Design and maintain custom objects, flows, Process Builder, and Lightning pages
  • Manage integrations between Salesforce and other platforms
  • Ensure data quality through audits, governance, validation rules, and deduplication processes
  • Build dashboards and reports for Marketing, Sales, and Operations
  • Manage user onboarding, training, and documentation for Salesforce
  • Support and maintain automated journeys, triggers, and lifecycle programs

Reporting & Analytics

  • Maintain dashboards and KPI reporting for sales, market intelligence, and leadership
  • Build and maintain automated data pipelines.
  • Support the creation of forecasts, sales insights, and performance reports

AI Agent Management & Automation

  • Deploy, configure, and optimize Microsoft Copilot and Microsoft Agent that support reporting, data cleansing, data analysis, competitive monitoring, task automations and sales workflows
  • Monitor agent performance and ensure accuracy, reliability, and compliance
  • Ensure responsible AI governance, access control, and monitoring of agent behavior
  • Identify new automation opportunities and implement scalable AI solutions
  • Provide training and adoption support for AI tools across the organization

Data Integration & Systems Support

  • Manage integrations with market data platforms (WingX, JetNet Zoominfo), Power BI, and internal systems
  • Troubleshoot system issues and collaborate with IT and vendors as needed
Requirements
  • Bachelor's degree in business technology, Data Analytics, or a related field
  • DEC in IT or Computer Science with equivalent experience will also be considered
  • 2-4 years of experience in Salesforce administration, data analytics, or CRM operations
  • Experience with BI tools (Power BI and CRM Analytics)
  • Demonstrated experience deploying or managing AI agent platforms (Copilot, Microsoft Agent, generative AI tools)
  • Understanding of AI automation platforms (Copilot, Agentforce,ChatGPT Agents, or similar)
  • Familiarity with Salesforce Einstein, Agentforce, or other generative AI tools within Salesforce
  • Ability to design prompts, agent scripts, reasoning flows, or knowledge bases for AI assistants
  • Excellent communication skills and the ability to work cross-functionally with Sales, Marketing, and Operations
  • Experience in the aviation or aerospace industry is a plus but not required

At Execaire Aviation, your career journey matters.

Our careers culture is fueled by innovation, teamwork, and a commitment to excellence. We support growth through a variety of learning opportunities tailored to different roles across our organization. Whether it's hands-on experience, mentorship, or role-specific training, we aim to help you build confidence and expand your skills where it counts. Not every path looks the same; we're committed to creating an environment where curiosity is encouraged and development is possible.

Diversity and Inclusion

We celebrate diversity and believe in the power of an inclusive workplace. At Execaire Aviation, we embrace unique perspectives and backgrounds, recognizing that diversity drives innovation and creativity. We strive for a work environment where everyone feels respected, valued, and empowered to contribute their best. Join us in building a team that reflects the vibrant tapestry of aviation.

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