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Food and Beverage Supervisor
2 weeks ago
Looking for a career change? Join one of Canada's most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 20 hotels owned and managed by Easton's Group of Hotels, and more in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.
If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton's is your career partner of choice.
The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.
About the Hotel
The Westin Toronto Airport is located near YYZ airport, it features a Westin WORKOUT, heated indoor pool, and dining options like Atmosphere and Crosswind's Bar and Grill along with an express Starbucks coffee and grab-and-go stand. As part of Easton's Group of Hotels, our team is deeply involved in community events, valuing the wellbeing of each member as much as our guests.
Benefits
- Health, Vision, and Dental Coverage
- Employee Social Events
- On-Site Parking
- Deferred Profit-Sharing Plan
- RRSP
- Onsite Westin WORKOUT
- Career Development
- Discounted Associate Meals
- Hotel Discounts at Marriott Properties worldwide
- Education Reimbursement
JOB OVERVIEW
Assists in the management of the food and beverage outlet to ensure that quality and service standards are met and maximize food and beverage profits.
DUTIES AND RESPONSIBILITIES
- Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues.
- Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
- Ensures food on the buffet or the from the kitchen has good presentation.
- Supervises activity in outlets including restaurant, bar, and room service to ensure smooth operation and guest satisfaction.
- Inspect restaurant daily to ensure high-quality food and food presentation and cleanliness.
- Conduct pre-shift meetings to inform staff of daily events. Review daily specials.
- Ensure side work duties are complete and tables are set before, during and after operating hours.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- May routinely greet guests, serve food and beverage, take reservations, and maintain reservations book if applicable.
- Always provides a professional image through appearance and dress.
- Follows company policies and procedures.
- Assist the banquet department as needed.
- Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS
High school diploma or equivalent and one-year food service experience in a full-service restaurant or similar setting. Some college or supervisory experience is preferred.
This job requires the ability to perform the following:
Carrying or lifting items weighing up to 50 pounds
Remain stationary for extended periods of time
Moving about the outlet(s)
Handling food objects and products
Bending, stooping, kneeling
