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Staff, Site Reliability Engineer

3 hours ago

Toronto, Ontario, Canada RBC Full time

Job Description
What is the opportunity?
We are seeking a Staff, Site Reliability Engineer - Observability (Global Security) to own the resilience and "see-ability" of our mission-critical Identity and Access Management (IAM) platform. Your primary mission will be to
design, build, and scale an end-to-end observability stack
that provides deep, actionable insights into our distributed systems.

You will be the team's subject matter expert on monitoring, logging, tracing, and detection. By leveraging a diverse toolset including
Elastic Stack, Dynatrace, Prometheus, Grafana, Splunk and Catchpoint
, your work will directly
strengthen our detection capabilities and aggressively reduce our Mean Time to Detect (MTTD)
. This isn't just about collecting data; it's about transforming data into automated intelligence that proactively identifies and mitigates failures before they impact our users.

What will you do?

  • Architect & Build: Design and implement a unified, multi-layered observability framework that provides a "single pane of glass" for our IAM services.
  • Strengthen Detection: Develop sophisticated, high-signal/low-noise alerting strategies. This includes building anomaly detection models, predictive monitoring and critical integrity checks for unexpected configuration drifts, potential privilege escalation events and expiring certificates and keys to prevent security related outages.
  • Reduce MTTD: Be the primary driver for initiatives, tooling, and process improvements focused on minimizing Mean Time to Detect and Mean Time to Resolution (MTTR).

  • Tool Integration & Management: Master and integrate our full stack of observability tools:

  • Metrics & Dashboards: Prometheus & Grafana for time-series metrics and visualization.

  • Logging: Elastic Stack and/or Splunk for centralized logging, query optimization, and trend analysis.
  • APM & Tracing: Dynatrace for deep application performance monitoring and distributed tracing across microservices.

  • Synthetic & RUM: Catchpoint for proactive, outside-in monitoring of critical IAM user journeys (like login, token issuance, and password reset).

  • Define "Normal": Establish and evangelize key Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for the IAM platform and build the dashboards that track them.

  • Champion Resiliency: Partner with Infrastructure and Engineering teams to use observability data to inform chaos engineering tests, performance tuning, and capacity planning.
  • Evangelize Best Practices: Train and mentor system engineers on observability best practices, instrumentation (e.g., OpenTelemetry), and building "observable-by-default" applications.

What do you need to succeed?
Must Have:

  • Experience: 7+ years in a senior Observability, SRE, or DevOps role with a focus on monitoring highly-available, distributed systems.
  • Metrics & Dashboards: Deep, hands-on expertise with Prometheus (incl. PromQL) and building complex, actionable dashboards in Grafana
  • Logging Expertise: Proven experience managing and extracting value from large-scale logging platforms like ELK (Elasticsearch, Logstash, Kibana) or Splunk
  • APM Mastery: Demonstrable experience using an APM tool like Dynatrace, New Relic, or AppDynamics to trace, debug, and optimize application performance.
  • Synthetic Monitoring: Experience with synthetic monitoring tools like Catchpoint to model and validate critical user flows.
  • Core Concepts: A strong "three pillars" foundation (metrics, logs, traces) and a passion for data-driven reliability.
  • Automation: Strong scripting skills (e.g., Python, Go, Bash) and experience with Infrastructure as Code (Terraform, Ansible) for managing your monitoring stack.
  • Communication: Excellent ability to communicate complex technical concepts to diverse audiences, from junior engineers to senior leadership.

Nice to Have:

  • IAM Context: Experience monitoring IAM-specific protocols and services (e.g., OAuth2, OIDC, SAML, LDAP, SCIM).
  • Trust & Integrity Monitoring: Experience building monitors for configuration drift, anomalous privilege escalation, and certificate lifecycle management.
  • Anomaly Detection: Practical experience implementing or using AIOps and machine-learning-based anomaly detection systems.
  • Cloud Native: Deep experience with observability in a Kubernetes and/or public cloud (AWS, GCP, Azure) environment.
  • Distributed Tracing: Experience with OpenTelemetry, Jaeger, or Zipkin.
  • Chaos Engineering: Familiarity with chaos engineering principles and tools (e.g., ChaosToolkit, Gremlin).

What's in It for You?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business and geographies
TECHPJ

Job Skills
Agile Working, Agile Working, Application Security, Automation Tools, Bash (Programming Language), Cloud Platform, Cyber Security Management, Decision Making, Dynatrace APM, Elastic Logstash, ElasticSearch, Grafana, High Reliability, Identity Access Management (IAM), Information Security Management, Information Technology Security, Infrastructure Penetration Testing, Interpersonal Communication, IT Security Architecture, IT Systems Integration, Kubernetes, Prometheus (Software), Python (Programming Language), Red Hat Ansible, Security Information and Event Management (SIEM) {+ 5 more}

Additional Job Details
Address:
16 YORK ST:TORONTO

City:
Toronto

Country:
Canada

Work hours/week:
37.5

Employment Type:
Full time

Platform:
TECHNOLOGY AND OPERATIONS

Job Type:
Regular

Pay Type:
Salaried

Posted Date:

Application Deadline:

Note
:
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I
*nclusion*
and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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