D365 F&O Consultent

1 week ago

Toronto, Ontario, Canada YASH Technologies Full time

Role: D365 F&O Consultant

Location: Toronto, ON, Canada

Type: Contract

Description:

  • To deliver Tier 2 application support and to provide technical analysis on requested changes to Microsoft Dynamics 365 Finance and Operations and other business applications
  • Support related duties would include troubleshooting applications and software for all internal customers, such as operations, development, and other business units
  • Technical analysis duties would include mapping functional requirements to technical requirements to ensure all changes are implemented in accordance to established best practices
  • Field incoming problem tickets to resolve application and software issues (ERP)
  • Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
  • Maintain and enhance performance of all new and existing software and applications across the organization
  • Identify and learn appropriate software applications used and supported by the organization
  • Perform preventative maintenance, including the installation of service packs, patches, hot fixes, and so on
  • Deploy changes to production and UAT environments with the support of the development team and perform configuration tasks in accordance with standard deployment guidelines
  • Take ownership of application change requests and involve the appropriate parties to see the request to completion
  • Ensure that supporting documentation and knowledge transfer for applications that are being supported are in place and updated regularly
  • Perform other duties as assigned

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