Store Supervisor

Job Description

Store Supervisor

Core Values and Guiding Principles

Rural Leaf's Core Values and Guiding Principles can be used for decision-making while executing your role and responsibilities for the company. All Staff will be made aware of this and encouraged to revisit regularly. Our core values and guiding principles can be particularly useful when making complex decisions and/or in conflict. When in doubt, start by asking "does this decision fit our core values?" If not, revisit the idea until it does.

Rural Leaf's Core Values

• Trust and Honesty
• Retention of Skilled & Enthusiastic Employees
• Effective Communication
• Inclusivity
• Profitability
• Treat the janitor like the CEO

Rural Leaf's Guiding Principles

Customer Focused

• Maintain regular hours of operation.
• Communicate relevant store and product information through signs, displays, tags and merchandising.
• Maintain adequate staffing levels to minimize wait times and improve customer service.
• Cater to customer needs, seek regular feedback and educate customers on industry standards and diverse product choices.

Employee Focused

• Schedules will be flexible in order to support staff with maintaining a healthy work-life balance. Work will always stay at work. There will be no expectation to communicate or perform functions of the role when not scheduled.
• Professional development and other educational opportunities will be regularly made available.
• Staff are encouraged to share progress, lessons and ideas between colleagues and stores.
• Staff are encouraged to provide regular feedback regarding the company, vision, direction and culture.
• Radical Candor: Staff are expected to say what they really think, with positive intent.

Pay Homage to Cannabis Culture

• Staff will be aware of the history of cannabis, historical marginalization and current social trends.
• Staff are expected to support minimizing cannabis stigma through ethical consumption and abiding to regulations.
• Retail Store environments will maintain a relaxed atmosphere and a place people are happy to shop and work at.

Efficient & Intelligently Designed

• Policies and procedures should be easy to understand, practical in nature and designed to create an efficient sales and operating environment.
• Store layout and customer service will serve to create an efficient and enjoyable shopping experience.

Responsibilities:

Sales Floor:

• Take a lead role ensuring the sales floor is welcoming, fun and professional.
• Take a lead role ensuring all products are displayed, accounted for and merchandised effectively.
• Take a lead role ensuring display tags are accurate and communicate effectively.

Back of House:

• Take a lead role ensuring storage/stocking areas and behind the counter drawers are organized, labelled, tidy and easy to access.
• Take a lead role ensuring accessories, display cases and other areas are regularly tended to.

Scheduling

• Support Store Manager to ensure adequate staffing levels and all shifts are filled.
• Support Store Manager to ensure the coordination of any changes in schedule.

Receiving Orders

• Support Store Manager to ensure Cannabis and Accessories are received at the store.
• Ensure Purchase Orders (POs) have been counted for accuracy and checked into Greenline.

Inventory Audits

• Take a lead role ensuring inventory audits are completed and reported on a bi-monthly basis for all products.

Incident Log

• Support Store Manager to ensure the incident log is maintained for all applicable incidents.

Cash Management

• Support Store Manager to ensure cash management policies and procedures are documented.
• Support Store Manager to ensure all cash onsite is documented, accounted for, locked ]and in view of cameras.
• Support Store Manager to ensure bank deposits occur regularly.

Health and Safety

• Support Store Manager to ensure compliance for health and safety regulations.
• Take a lead role ensuring Monthly Staff Meetings have an Occupational Health and Safety (OHS) update.

Cleaning and Organization

• Take a lead role ensuring the retail environment, including displays, cases and products are free from dust, fingerprints and other blemishes.
• Take a lead role ensuring employee common areas are tended to and have regular cleaning schedules.
• Take a lead role ensuring front and back outside entrances are presentable and free of snow, garbage and other debris.

Returns

• Take a lead role ensuring RMAs/Returns of Cannabis Products are processed.
• Take a lead role ensuring Returns of Accessory Products are processed.

As Directed

• Store Manager, GM and/or Executive will periodically give special assignments, adjust responsibilities and tasks to meet the needs of Rural Leaf.
• Regularly collaborate with employees from Head Office or other Retail Stores regarding promotional, sales or other initiatives set by Rural Leaf.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Paid time off
• Profit sharing
• Store discount

Work Location: In person