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Retail Store Manager
2 hours ago
Department: Retail
Employment Type: Permanent - Full Time
Location: Vancouver
Reporting To: Lorretta Ormonde
Compensation: $100,000 - $120,000 / year
Description Hi there, we're Article. Since 2013, we have been reinventing the furniture industry one sofa at a time, it's not easy — it requires solving challenging, meaningful problems. This is where you come in, as a Retail Store Manager, you're the face of Article to our customers making every in-store customer interaction a delightful one.
Why We Need You:
As the Store Manager you are essential in shaping the success of our first-ever showroom in East Vancouver—creating an inviting, high-energy space where customers can experience our designs firsthand. More than just managing day-to-day operations, this leader will drive sales, optimize performance, and cultivate a culture of excellence that aligns with our brand values. Their ability to analyze financial data, implement strategic improvements, and develop a high-performing team will ensure our store meets and exceeds its targets.
This is an opportunity to be at the forefront of Article's retail evolution. You will be crucial in building strong customer relationships, fostering brand loyalty, and setting a high standard for future store expansions. With your expertise in visual merchandising, customer service, and leadership, you will create a shopping experience that is as seamless and inspiring as our online presence—turning first-time visitors into lifelong customers. Your contribution won't just impact this store; it will help define Article's future in brick-and-mortar retail.
Why Article?
As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you're trusted to explore solutions you believe will work best (you're the expert, after all). You'll do all this while growing your skills within a company that is redefining the furniture industry.
*The store is open 7 days per week. You will need open availability (in-store days will vary) for all 7 days and stat holidays. Store hours are 9:00 am - 7:00 pm.
**This role will also require travel in Canada and the United States - you will play a role in new store openings.
What You'll Do:
- Responsible for your store's financial health and profitability, driving revenue and exceeding targets
- Support store team in setting and achieving KPI goals, by driving a culture of performance, cost awareness, and accountability. Develop the required business acumen to analyze results and plan & execute for improvement
- Ensure product and visual merchandising standards are executed, maintained, and enhanced, including window displays and in-store merchandising
- Provided an exceptional customer experience and role model service expectations
- Build a high-energy culture of excitement and engagement focused on creating memorable experiences for our customer
- Create effective succession, recruiting hiring and training plans
- Develop seamless communication with other members of the Store Management Team
- Manage staff schedules and payroll; ensure store hours, staff schedules and employee expertise meet the needs of the customers and the store performance
- Develop a strong knowledge of the Article product range
- Handle escalated customer concerns and follow up with positive results
- Lead and validate client strategy to build lasting relationships with existing customers and drive new customer acquisition
Who You Are:
- 5+ years of proven experience in Retail Leadership with detailed knowledge of fashion, design, or furniture
- Strong ability to understand and use financial data to make decisions and influence outcomes
- Proficient retail knowledge - operational and selling skills
- Excellent sales and customer service skills
- Strong ability to build rapport with customers, and ability to teach others how to close a sale
- Ability to stay up to date on current design trends
- Valid passport and ability to travel throughout Canada and the United States.
Perks & Benefits: Wealth:
- The salary range is $100,000 to $120,000. The starting salary will be determined by your transferable skills, knowledge, and work experience, and the hiring team's budget based on business needs, market compensation data, and internal equity.
- 4% RRSP matched contributions through Wealthsimple
- 15 days of vacation*
- 6 well-being (sick) days
- 1 Inclusion and Diversity Day
- Excellent extended health and dental benefits packages
- $1000 health/lifestyle spending account* for your total physical and mental well-being
- TELUS Health App
- Mental Health Assistance/Counseling
- Virtual medical appointments
- 45% discount on our entire product range (15% for friends and family)
#INDARTICLE
