Sales Assistant

Join Our Team as a Sales Assistant

At National Seating & Mobility (NSM), we provide complex rehabilitation seating, mobility, and positioning systems. With a dedicated network of professionals across Canada, we specialize in delivering personalized mobility solutions that enhance independence, safety, and comfort for our clients. Our mission is to empower individuals of all ages with mobility challenges, offering reassurance to families and caregivers while providing exceptional clinical support to therapists and healthcare professionals.

We are looking for a Sales Assistant to join our team and help us continue our mission of transforming lives through mobility solutions.

Scope

Sales Assistant you will be responsible for supporting the sales representatives and assisting in managing their caseloads. Have a full understanding of the sales cycle and liaise with clients and referral sources in any manner required by the sales representative.

Position Reports To: Branch Manager

Role and Responsibilities / Essential Functions

• Telephone answering, in store, and out of store customer service including assistance with selection of medical products by customers and liaison with therapists, directing or assisting callers to find alternatives or a solution to their question or the individual who can best assist them.
• Set up appointments with customers and National Seating & Mobility Ltd. employees and coordinating appointment times with therapists.
• Use the computer system to record customer deliveries, billings, and service, to look up addresses, prepare work orders, customer orders, etc.
• Develop education through product literature and in-house training on new products and services.
• Carry out maintenance of customer records, including quotations, work orders, customer orders, reservations, invoices, rental agreements among others.
• Assist and reconcile with the collection of customer accounts and invoicing.
• Prepare quotations for funding sources and administer the paper flow required to receive payment.
• Assist in the co-ordination of equipment, including the setup of power and manual wheelchairs and components as required to assist the outside sales team.
• Coordinate with funders including MSA, ICBC, FNHA, etc. To determine allocation of products.
• Assist in organizing Sales Reps etc.
• Co-delivery of products to clients
• Continuing education on products, systems, therapist networks.
• Assist outside sales team members by preparing quotations for purchase or rental of medical equipment, co-ordination of calls, scheduling deliveries and meetings, using the computer to record demonstrations of equipment, etc.
• Resolve customer issues and resolution of difficulties.
• Notify customers of receipts of special orders.

Competencies / Skills

• Knowledge of SAP is a plus
• Experience in sales is preferred
• Great communication and interpersonal skills including telephone and email
• Must be able to lift 35lbs+
• Mechanical aptitude is a plus
• Community involvement and networking
• Must be attentive to customers' needs and determined to provide customer satisfaction
• Ability to organize, prioritize, multitask, be flexible and meet deadlines
• Knowledge of sales standards and customer service routines
• Proficient math skills to handle cash and credit card payments
• Basic computer skills including spreadsheets, data programs and PowerPoint
• Work well with others and be a team player

Why Join NSM?

• A rewarding career where you make a real difference in people's lives.
• Employer-paid benefits, ensuring your health and well-being.
• RRSP matching program, helping you invest in your future.
• Generous paid time off, because work-life balance matters.
• Company-sponsored events, fostering a fun and inclusive team culture.
• Branded company attire, so you can represent NSM with pride.
• Competitive Wage, you will receive $20-$23 for this role.

If you're passionate about making a difference and want to be part of a team that transforms lives through mobility solutions, we'd love to hear from you