Concessions Supervisor

1 week ago

Hamilton, Ontario, Canada Oak View Group Full time $50,000 - $60,000 per year


Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.



Overview

The Concessions Supervisor is responsible for overseeing the day-to-day operations of all concession stands during events, ensuring smooth and efficient service. This position plays a key role in setting up and maintaining all concession areas, supervising staff, maintaining health and safety standards, and supporting overall event success.

This role pays an hourly rate of $24.00 CAD

Benefits for part-time roles: Pension matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. 



Responsibilities

  • Oversee set-up and readiness of all concession stands prior to each event
  • Assign duties to employees and volunteers; ensure staffing coverage and operational efficiency
  • Monitor food production, inventory levels, and cash handling procedures
  • Train new and current staff on procedures, best practices, and guest service standards
  • Step in to support or backfill any position as needed to maintain service and guest satisfaction
  • Assist with Premium Services operations and special event needs
  • Maintain a safe, clean, and harassment-free work environment; promptly report and address safety issues
  • Supervise alcohol service, including ID checks and managing over-service situations
  • Support POS transactions, order processing, and guest interaction when needed
  • Ensure all equipment is operational and sanitation standards are met
  • Enforce company policies and procedures; model professional conduct at all times
  • Coach and counsel staff as needed; complete related HR documentation
  • Assist with inventory, training sessions, and other projects assigned by management


Qualifications

  • Right to work legally in Canada
  • At Least 1-2 years' experience working in a supervisory capacity in a food & beverage environment
  • Ability to communicate effectively with all stakeholders including co-workers, customers and management which focuses on generating a positive, enthusiastic and cooperative work environment
  • Ability to speak, read and write in English
  • Ability to work well in a team-oriented, fast-paced, event-driven environment
  • Food handling certificate is preferred
  • Smart serve qualification is essential
  • Ability to handle cash accurately and responsibly


Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.



Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


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