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Sr. IT Support Analyst/Release Lead

2 weeks ago

Toronto, Ontario, Canada TD Full time $76,800 - $115,200

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

We are looking for a Release Lead to join the Enterprise Release Management team. The role will enable future product/service development, scalability, and innovation. As the lead Release Lead, you will partner with technology and business teams, as well as vendor to create and manage the end-to-end release plan, and deployment schedule with focus on efficiency, reliability, collision avoidance, and availability of existing environments and services, while supporting delivery teams in meeting their objectives and timelines. You will also define and implement practices for cross-team alignment, collision avoidance, release dependency management, and risk mitigation; and contribute to planning, design, operationalization, and readiness deliverables in compliance with enterprise and industry standards.

At TD, we hope you'll be inspired both by the work we do and the people who make it all happen.  There's room to grow in all of it.

Job Description

About This Role

Specifically, the role will require strong aptitude in the following areas:

  • Creating and managing end-to-end release plans for scheduling, planning, and controlling the release and deployment process
  • Integrating release management practices into delivery process with objective of offering reliable, repeatable IT services, at appropriate service levels
  • Ability to convert the technical expertise to recommendations pertaining to efficiency, reliability, scalability, and security; drive best practices, and engage with planning, evaluating, operationalizing and reporting deliverables. Successful candidate must be able to show they are ready to think and act as an owner, and drive consensus and decisions among stakeholder in pursuit of technical integrity
  • Establishing infrastructure for tracking and monitoring all relevant updates and changes, and efficiently converting the information into reporting, recommendations, schedules and decisions
  • Providing trusted and reliable communication and reporting with confidence that all information is comprehensive, accurate, and confirmed
  • Managing correspondence with clear articulation of impacts
  • Providing subject matter expert guidance and advice to Release and Deployment management, as well as other IT Support segments, and participating in development of remediation and collision avoidance strategies
  • Identifying and educating on control and communication failures to help prevent issues going forward
  • Providing updates to senior leadership on accomplishments and opportunities, as well as insights on organizational trends anchored in unique perspective of the role
  • Protecting the interests of organization through identification, management and escalation of risks and dependencies
  • Being proficient with IT workflow and collaboration tools, such as Service Now, JIRA and Confluence. Be able to independently create and manage work items in the tools as required
  • Being professionally familiar with Agile, Waterfall and hybrid delivery models to understand and align with multiple teams working in different paradigms
  • Understanding of the DevOps and continuous delivery principles and practices

Job Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

  • Bachelor's degree in Computer Science or related field a bonus
  • 5+ years of previous release, ITS or IT project management experience, (Formal training and solid understanding of project management principles preferred)
  • 6-8 years of experience in information systems operations environment in service management, systems analysis or development
  • Advanced knowledge of software development (SAFe, Agile, etc.) and service management lifecycles (ITSM)
  • Demonstrated ability to coordinate cross-functional work teams toward task completion
  • Demonstrated effective leadership and analytical skills
  • Well-developed executive communication skills (both written and verbal)
  • Highly proficient in development of resolutions, plans and strategies for operational advancement.
  • Sound management techniques, experience in problem resolution and development of strategies for operational improvement.
  • Drive to enhance your knowledge and expertise by staying abreast of industry and business trends.
  • Drive to boost your knowledge and expertise by staying abreast of industry and business trends.
  • Willingness to work closely and effectively with clients, stay connected to business needs and direction.
  • Leadership in growing team expertise to align with demand and TD's business and technology direction; assess team capabilities, identify ways to provide and enhance value delivered.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.


Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process 
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.


Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement (Quebec only):

Sans Objet