Elite Security Supervisor

Ready to make a difference.

Are you committed to protecting your community? Blackbird Security is seeking to hire a Elite Security Supervisor in Vancouver, BC for an upscale Luxury retail site.

What's in for you?

• Competitive wages
• Flexible schedules
• Paid training and growth opportunities to succeed in your role
• Career advancement opportunities through promotion from within
• Recognition programs and bonuses
• Goodlife Fitness Gym Membership - 25% discount on all membership fees (all tiers), $0 enrollment fees and share with one family member (post completion of the probationary period)

Role Summary

Your primary responsibility will be to fully support the Regional and District Managers in their role as it pertains to the quality of our operational services associated with your site. The Site Supervisor will be responsible to follow up and know all the Standard Operating Procedures for all the different roles on site. Part of the focus of your function will be to ensure that our staff on site are well trained, well dressed, knowledgeable, have the right attitude towards their role, and fully comprehend what their role is meant to accomplish. In addition to following up and knowing the routines with all the posts onsite, the security supervisor will also:

DUTIES AND RESPONSIBILITIES

• Supervise and train security officers
• Regularly patrol and spot-check premises
• Assist Management with Emergency Situations, including liaising with Emergency Services as needed, including investigations.
• Spot check guards to ensure Post Orders are being followed and they are adhering to company/client policies.
• Consistently check on the quality service levels being provided by our employees, ensuring that he/she is very aware of the job functions and performing them properly.
• Ensure Tours are being completed both inside and outside the site as scheduled.
• Understand the workings and be able to fully utilize the scheduling system, providing you with the ability to see who is working at which location, at any time during your shift.
• Cover floor time on a regular basis.
• Understand and have knowledge of the company policies pertaining to the wellbeing of staff, and the provision of operational services.
• Work with guard staff to ensure that staff site reports are done accurately and professionally, helping site staff to develop this skill to an expected level.
• Motivating and coaching employees.
• Develop and maintain positive working relationships with the site guards.
• Complete incident reports and required documentation for all security incidents.
• Identify potential security risks and respond accordingly.
• Defuse potentially volatile situations and intervene when necessary.
• Providing great customer service to the clients.
• Ability to work without close supervision, while maintaining daily and weekly communication with Site Management departments as required.

QUALIFICATION AND SKILLS

• Valid Advanced Security License.
• Prior experience in a luxury retail or hotel setting is highly preferred.
• Prior supervisory experience is required.
• Ability to regularly and reliably attend site for scheduled shifts, via transit is preferred.
• Previous experience in security is required.
• Must be proficient in the English language, spoken, written, and via electronics.
• Superior observational skills.
• Willingness to attend meeting and trainings to improve skills.
• Knowledgeable on safety processes and procedures.
• Use of Force is an asset.
• Willingness to provide own black suit and tie.

About Blackbird Security

Joining Canada's fastest-growing National Security Company is not just a job – it's an opportunity to make a meaningful difference in your career and in the communities we serve. Here are some compelling reasons why you should consider being a part of our dynamic team:

• Our Values: Our operations are guided by core values — Respect, Integrity, Teamwork, and Adaptability — which serve as the bedrock of our corporate culture. Join us in shaping a workplace where these values thrive, fostering a sense of belonging and achievement for everyone involved.
• Personal and Professional Growth: We believe in investing in our employees' growth. Joining us means access to career development pathways that enable you to reach your full potential. Our dedicated management team provides mentorship to guide you through your career journey, fostering a supportive and collaborative work environment
• National Presence: As a national Canadian security company, we operate coast to coast with major branches in all 10 provinces. This allows you to be part of a widespread network, contributing to the safety and security of communities across the country.
• Commitment to Community Betterment: Our commitment goes beyond providing security services. We actively engage in bettering the community by tailoring our security solutions to meet the unique needs of our clients and the areas we serve. By exceeding performance standards, we contribute to enhancing the overall safety and well-being of the community.
• Reputation for Excellence: Our reputation is built on consistently exceeding performance standards. Joining us means aligning yourself with a company that values excellence in service delivery and upholds the highest standards in the industry. Superior customer service is at the core of our operations, ensuring our clients receive the best possible security solutions.
• Diverse Range of Clients: Work with a variety of clients, from retail stores to high-end establishments, residential buildings, campuses, municipal offices, warehouses, and more. This diversity in clientele offers a dynamic and interesting work environment.

If you are passionate about making a positive impact, contributing to community safety, and advancing your career in a rapidly growing national security company, we invite you to join us. Together, we can build a safer and more secure future for our clients and communities.

Join our dedicated security team today

Thank you for your interest in joining our team. Please note that only shortlisted candidates will be contacted by the recruiting team.

Job Types: Full-time, Permanent

Pay: $23.00-$24.00 per hour

Ability to commute/relocate:

• Vancouver, BC (V6S): reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Are you willing to provide your own black suit and tie?
• Are you available to work from 9:55 am - 9:30 pm?

Experience:

• Luxury Retail: 1 year (preferred)
• Security: 2 years (required)
• Supervisor: 1 year (required)
• Customer service: 1 year (preferred)
• Loss prevention: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Use of Force Certification (preferred)
• Advanced Security License (required)

Work Location: In person