Claims Adjuster

Company
ClaimsPro LP

Claims Adjuster (Strata Claims), HYBRID, Full-Time (Vancouver, BC)

We are currently looking to add experienced Adjusters to our team
Can work in a HYBRID environment. This position can be situated anywhere in the lower mainland.
Why join ClaimsPro?
We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;
• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;
• You will be supported by experienced local claims support, centralized after hours support, and dictation services;
• Your claims load is driven by senior executives and business development staff from coast to coast;
• You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;
• you are working in parallel with other SCM Insurance services
• Your continuous education fees are reimbursed to maintain your license;
• Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit or to learn more

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

Key Responsibilities Of a Strata Adjuster
Assessing Damage

• Complete Investigation into the nature of the claim, including:
• Conduct Site Inspections: Visit affected properties to document damage, take photographs, and estimate repair costs
• Inspects damage to common property (e.g., roof leaks, water damage in shared walls, fire in hallways).
• Determines the cause of the damage (e.g., storm, plumbing failure, negligence).

Determining Coverage

• Reviews the strata insurance policy and Strata By Laws to see if the damage is covered.
• Assesses whether the damage falls under strata insurance (common property) or individual unit owner responsibility.

Liaising with Stakeholders

• Communicates with:

• Strata managers

• Unit owners
• Insurance companies
• Contractors or engineers

Estimating Repair Costs

• Prepares or reviews cost estimates for repair or replacement.
• May bring in contractors or restoration companies.

Managing the Claim Process

• Recommends payment amounts to the insurer.
• Ensures fair settlement based on policy terms and damage assessment.
• Monitors progress of repairs.

Reporting

• Prepares formal reports for insurers and strata corporations.
• Documents findings, damage cause, and repair recommendations.

Skills And Qualifications

• Strong knowledge of strata property law and insurance regulations in the relevant province.
• Minimum of 5-7 years of experience as a strata claims adjuster
• Excellent analytical and negotiation skills.
• Ability to manage multiple claims and work independently.
• Proficiency in claims management software and digital tools.
• Experience in property adjusting or insurance claims
• A valid provincial adjuster's license is often required
• CIP Designation or working towards the same.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.