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Associate Manager, Collections

2 weeks ago

Burlington, Ontario, Canada RBC Full time

Description du poste

What is the opportunity?

You are an associate within the Collections team acting to deliver an exceptional client experience by offering advice & solutions during their time of need. You champion the RCAP Leasing brand and provide support to our clients as through the management of delinquent and challenging accounts.

What will you do?

  • Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering and resolving client financial concerns
  • Contact customers to collect total arrears including past due rental payments, interest, and fees
  • Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners
  • Negotiate payment plans to reduce loss from a delinquent account
  • Work with clients, vendors, and asset remarketing companies to recover equipment
  • Initiate activities (i.e. sending letters, equipment recovery, assigning of bailiff's) on accounts that are deemed 'uncollectable' in order to mitigate our loss
  • Prepare receivership and/or bankruptcy documentation as required and initiate contact with Trustee for release of secured equipment
  • Analyze accounts to determine high priority accounts to be given immediate attention

What do you need to succeed?

Must-have:

  • Proven interpersonal, communication and problem resolution skills
  • Proven ability to build rapport while offering the right solutions for our clients while mitigating risk
  • Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
  • Strong oral and written communication skills
  • Strong organizational and time-management skills
  • Ability to work independently and as part of a team
  • Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

Nice to have:

  • Past experience in a customer service role where you provided a variety of needs based solutions
  • Past experience in the equipment leasing industry

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
  • Excellent career development and access to a variety of job opportunities across business and geographies
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team

Compétences professionnelles

Détails supplémentaires de l'emploi

Adresse:

5575 NORTH SERVICE RD:BURLINGTON

Ville:

Burlington

Pays:

Canada

Nombre d'heures de travail par semaine:

37.5

Type d'emploi:

temps plein

Secteur d'activité :

Services bancaires aux particuliers et aux entreprises

Type de fonction :

Régulier

Type d'échelle salariale:

Salarié

Date d'affichage:

Date limite des candidatures:

Remarque: Les demandes seront acceptées jusqu'à 23 h 59 le jour précédant la date limite de présentation des demandes ci-dessus

Inclusion et équité en matière d'emploi

À RBC, nous pensons qu'un milieu de travail inclusif offrant des points de vue diversifiés est essentiel à notre croissance continue, en tant qu'institution financière parmi les plus grandes et les plus rentables au monde. Notre milieu de travail propice à l'excellence, à la collaboration, à l'innovation et à l'épanouissement professionnel de nos employés contribue à concrétiser notre raison d'être et à générer de la valeur pour nos clients et les collectivités où nous exerçons nos activités. Pour cela, nous mettons en place des politiques et des programmes visant à favoriser un milieu de travail fondé sur le respect et l'appartenance et offrant des occasions pour tous.

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