Customer Quality Engineering Technician

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency ("RF") components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards ("PCB"s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at

Scope: The Customer Quality Engineering Technician is a senior technical role responsible for leading advanced customer-facing quality activities, managing complex quality issues, and driving root cause investigations and sustainable corrective actions. The role acts as the primary technical liaison for customer escalations and partners closely with Engineering, Operations, and Process Engineering to ensure products meet customer requirements, regulatory expectations, and internal quality standards.Duties and Responsibilities:Customer Quality Leadership

• Acts as the senior technical liaison with customers to plan, communicate, and resolve quality issues.
• Leads the customer complaint process, including investigation, containment, corrective/preventive actions, and closure.
• Identifies customer requirements and develops inspection plans aligned to their specifications.
• Represents the organization in meetings with customers, presenting findings, corrective actions, and improvement initiatives.

Root Cause Analysis & Technical Support

• Conducts detailed failure analysis on customer‐returned material and field issues.
• Partners with Manufacturing and Process Engineering to identify and eliminate root causes of quality issues.
• Applies quality tools (5-Why, Ishikawa, FMEA, SPC) to evaluate trends and process capability.
• Documents findings in clear, comprehensive reports suitable for internal and customer distribution.

Returned Material Authorization (RMA) Management

• Coordinates the full RMA process, including issuing, receiving, analyzing, documenting, and closing RMAs.
• Prepares weekly and monthly RMA activity reports for management review.

Quality Systems, Auditing & Continuous Improvement

• Chairs specification review activities to support creation and maintenance of inspection plans.
• Performs internal process and product audits to ensure compliance with internal controls and customer standards.
• Utilizes statistical process control techniques for tracking, analyzing, interpreting, and presenting process and product data.
• Provides internal training on quality concepts, customer requirements, and technical problem-solving tools.

Other Responsibilities

• Performs micro-sectioning as required.
• Supports a broad range of activities related to data collection, reporting, and process evaluation.
• Serves as a senior resource to departments for problem identification, resolution, and continuous improvement.

Essential Knowledge and Skills:

• Superior written and verbal communication skills in English.
• Strong interpersonal skills; able to handle escalations professionally.
• Advanced failure analysis and diagnosis capability.
• Strong procedural documentation and report writing skills.
• Proficiency in quality tools, data analysis methods, and Microsoft Office applications.
• Ability to communicate technical findings clearly to non-technical stakeholders.

Qualification and Experience:

• Minimum 10 years' experience in a customer-facing quality role in manufacturing, electronics, or other high-reliability industries.
• Post-secondary degree or diploma in Engineering, Quality, or related technical discipline.
• Proven ability to manage customer quality issues end-to-end, including investigation, internal alignment, defect analysis, and customer communication.
• Strong defect/failure analysis skills with the ability to translate complex technical issues into clear customer explanations.
• Excellent communication, documentation, and presentation skills.
• Demonstrated resilience and professionalism when handling escalated or challenging customer interactions.
• Ability to negotiate and appropriately push back on customer requests when issues are not supplier-related, without damaging relationships.
• Experience working in regulated or audit-driven environments is an asset.
• Quality certifications (CQE, Six Sigma, ASQ) considered assets.
• PCB industry experience a plus. Equivalent senior customer quality experience will be considered.

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Please note that due to Controlled Goods Program (CGP) requirements, all applicants must be a Canadian Citizen or a Permanent Resident in Canada.

Applicants may be entitled to:

• Shift premium

• Registered Retirement Saving Plan (RRSP) and Deferred Profit-Sharing Plan (DPSP) options

• Quarterly Bonus Program (considered taxable income and subject to applicable taxes)

Wellness:

• Medical and Dental, Health Spending Account (HSA)

• Life, AD&D, and Long-Term Disability Insurance

• Employee Assistance Program (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, TTM Technologies is an equal opportunity employer committed to providing an inclusive and barrier free recruitment and selection process to all Applicants (including but not limited to those with disabilities). Applicants should advise Human Resources if they require any type of accommodation during the recruitment process; please contact our accessibility lead at or TTM Technologies will work with any Applicant who is requesting accommodation in order to provide or arrange for the provision of a suitable accommodation that takes into consideration the accessibility needs of the Applicant.

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