Patient Care Manager, Mental Health

What You Will Do

Providence Health Care's Mental Health Program is now accepting applications for a permanent, full-time Patient Care Manager (PCM) to join their team. Reporting to the Program Director, PCMs are key operations leaders within our Mental Health Program. providing operational leadership and support to interdisciplinary team members in the provision of quality care to patients and their families. This role will primarily support inpatient mental health units at St. Paul's Hospital.

• Provide clinical and operational leadership:
  Oversees daily operations and care delivery across St. Paul's Hospital's acute inpatient mental health units, ensuring trauma-informed, culturally safe, effective, and person- and family-centred care in collaboration with psychiatrists and interdisciplinary teams.
• Support and develop staff:
  Mentors interdisciplinary teams, including Clinical Nurse Leaders and front-line staff, fostering a culture of professional growth, collaboration, and excellence in clinical practice.
• Drive quality improvement and resource stewardship:
  Leads initiatives to enhance care quality and efficiency, manages staffing and budgets, and ensures alignment with program and organizational goals.

What You Bring

Qualifications

• Masters degree in a related Health Profession plus a minimum of five (5) years' experience at the middle management level in a medium to large health care organization or an equivalent combination of education and experience.
• Background in nursing preferred.

Competencies:

• Leadership: Defines a vision and facilitates, guides, and mentors individuals and groups towards the vision, while maintaining group cohesiveness, motivation, commitment and effectiveness.
• Communication:
• Communicates effectively both verbally and in writing such that messages are understood; that is, understanding the essence and subtleties of the communication and the intended audience.
• Resources Management: Manages human, capital, financial and information resources so that organizational objectives are achieved.
• Conceptual Skills: Identifies and analyses situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are taken into account.
• Public/Community Focus: Responsive to the needs of health care, public, and community stakeholders and customers. Seeks partnership opportunities and actively promotes positive relations.
• Results Management: Plans and establishes courses of action for self and others that are results oriented.
• Systems Thinking: Aware of the interdependence of organizational systems and stakeholders and considers the whole in the formulation of solutions.
• Team Focus: Strives to understand perspectives of team members, synthesizes with own opinion, presents convincing point of view, and resolves conflicts.
• Time Management: Manages own work activities and delegates tasks to achieve maximum efficiency.
• Mastery of Change: Accepting of new initiatives and champions the implementation process amongst team members.
• Quality Improvement: Continuously identifies and implements improvements in work systems to ensure that the highest possible level of quality service is achieved.

What We Offer

• A competitive salary:
  The salary range for this position is $116,591- $167,600 anually, depending on experience.
• Growth opportunities:
  We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities:
  The new St. Paul's Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul's Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul's Hospital is expected to open in 2027.
• Inclusive culture:
  We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
• Meaningful impact:
  Your dedication and expertise will directly impact the lives of individuals struggling with mental health and substance use concerns.
• A comprehensive
  health benefits package
  including dental, vision, and life insurance as well as pension.

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization's long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

Curious about working at PHC and the culture of our teams? Check out the videos and articles below to learn more and meet some of the members of the team you'd be joining:

2025 PHC Mission Awards - Mental Health Social Worker Lucky Pickering:

Working at PHC:

A Heart for Healing in Geriatric Psychiatry

Supporting the whole patient Complex Intervention Response Team (CIRT)

Reproductive Health: Supporting New Parents Through Compassion and Education

Eating Disorders: Food, freedom, and healing in eating disorder recovery

Foundry: Helping young people thrive through connection and creativity

For more details about your day-to-day, please see the linked job posting.

We acknowledge that Providence Health Care & the new St. Paul's Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.