Business Analyst

Position Type:

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Closing date:

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Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls. 

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.

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Reporting to the Senior Program and Project Manager, the Business Analyst will work closely with organizational Business Units and Programs to identify and define, design, and develop solutions across the organization.

The Business Analyst should excel at gathering requirements and clarifying details with project team members through both structured and informal interactions. This position calls for strong interpersonal skills and the ability to confidently engage subject matter experts (SMEs) in a variety of settings, from formal meetings to casual conversations.

As employees of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Responsibilities

This position entails, but is not limited to the following:

Business Analysis

• Assess business unit/function needs, clearly eliciting, translating, and documenting business, functional and non-functional requirements into functional design specifications.

• Advocate quality of solutions that meet or exceed defined requirements.

• Analyze and interpret data and information to guide process and solution decisions for the organization.

• Plan for acceptance of solution (through change management, communication, training needs).

• Create and maintain long-term working relationships with business units, functional counterparts, vendors and technology/business project resources/teams.

• Work with Business units and technical teams to proactively and effectively troubleshoot problems.

• Assist in advanced troubleshooting and business process support related to system issues/requests.

• Develop and deliver the following documents as required: business requirements documents, design documents, use cases, process models, workflows, test plans, test cases, change management plans, etc.

• Create solution designs across process, data, and technology that meet business requirements and adhere to relevant standards and principles, leveraging common tools and processes, and meet cost/delivery objectives.

• Perform reviews with key stakeholders throughout the design lifecycle to ensure alignment on solution designs and requirements. This may include but is not limited to the following activities: design reviews, testing execution, deployment evaluation, end-user satisfaction reviews, etc.

• Participate in driving project and product quality from inception of design to final release.

• Collaborate with various business units to prepare detailed estimations of effort.

• As a member of the project team, provide guidance and oversight during all phases of the project including: requirements gathering, initiation, design, build, test, implementation, and post implementation support.

• Ensure that all organizational critical system and business requirements comply with government regulations and privacy legislation.

Leadership

• Offer coaching for key users and facilitate "train the trainers", as required.

• Conduct requirements gathering workshops.

• Author training guides and handbooks for business systems.

• Provide input and guidance into developing project-specific policies.

• Clearly communicate best practice procedures to end users and business owners.

• Provide change management support to project teams.

Qualifications

Education & Experience

• A Bachelor's degree or an equivalent combination of post-secondary education and work experience.

• 4 - 7 years successfully working as a Business Analyst.

• Familiarity with Business Analyst Body of Knowledge (BABOK).

• Familiarity with Software Development Life Cycle (SDLC).

• Knowledge of and experience with Change Management.

• Experience in developing and maintaining business analysis documentation.

• Strong analytical, problem-solving, troubleshooting and decision-making skills.

• Ability to work both autonomously and as part of a team.

• Strong interpersonal and communications skills with capability of explaining simple/complex procedures in writing or verbally so end user/non-technical personnel can understand.

Preferred

• Health care experience would be considered a strong asset.

• BA (CBAP or CCBA) certification or equivalent experience would be considered a strong asset.

• PMP certification would be considered an asset.

• Experience working in a business role with supervisors and managers as clients.

Knowledge & Skills

• Demonstrated analytical, oral, written, and presentation skills.

• Skilled in usage of Microsoft Office products including Microsoft Visio and SharePoint.

• Demonstrated self-starter, decision-maker and problem-solver able to work with a minimum of supervision.

• Self-organized, methodical and orderly, with the ability to define tasks, establish priorities and implement according to plan.

• Displays an aptitude for negotiation and dispute resolution skills, leading team members by example.

• Proficient time management skills to meet all deadlines on schedule.

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Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.