Strategic Account Manager

2 weeks ago

Edmonton, Alberta, Canada Durabuilt Windows & Doors Full time
About Durabuilt Windows & Doors
Durabuilt is one of Western Canada's largest window and door manufacturers, proudly serving consumers, contractors, and retailers since 1988. Headquartered in Edmonton, we've earned recognition as one of Canada's Best Managed Companies—not just for our innovative products and design, but because of our people and values:
  • INNOVATIVE: Think ahead to stay ahead
  • DRIVER: Stay hungry and act with urgency
  • OWNERSHIP: No excuses. 100% accountability
  • CARING: For employees, partners, and community
  • INDIVIDUAL: We work with great people and expect a lot from them

Position Objective
As a Strategic Account Manager, you will own and grow relationships with Durabuilt's highest-value accounts. This role is less about prospecting and more about strategic account management, serving as a trusted advisor to client leadership teams. You will interact with all levels of the organization—from administrative staff to executive offices—ensuring win-win outcomes that drive mutual growth and long-term success.
Key Responsibilities
  • Relationship Leadership: Build and maintain executive-level relationships with top-tier builder accounts, architects, and designers.
  • Strategic Planning: Conduct joint business reviews, develop growth strategies, and align Durabuilt solutions with client objectives.
  • Consultative Selling: Deliver insights and recommendations that create measurable business value for clients.
  • Cross-Functional Collaboration: Partner with internal teams (Marketing, Scheduling, Installation) to ensure seamless execution and exceptional customer experience.
  • Contract & Negotiation: Lead complex negotiations, prepare executive-level proposals, and ensure compliance with contractual requirements.
  • Performance Management: Achieve revenue growth targets, retention goals, and customer satisfaction metrics for strategic accounts.
  • Industry Engagement: Represent Durabuilt at trade shows, professional associations, and client events to strengthen brand presence.

Qualifications
  • Education: Diploma or degree in Business Administration, Marketing, Commerce, or equivalent experience.
  • Experience:
    • 5+ years in B2B account management or enterprise sales, preferably in construction, building, or development industries.
    • Proven success managing high-value accounts and influencing executive stakeholders.
    • Strong technical aptitude with windows, doors, and glazing products (asset).
  • Skills:
    • Exceptional business acumen and financial literacy.
    • Ability to interpret blueprints and technical documentation.
    • Advanced proficiency in MS Office and CRM tools (Salesforce preferred).
    • Strong communication, negotiation, and relationship-building skills.

Working Conditions
  • Primarily office-based with frequent client meetings.
  • Flexible schedule with occasional weekend work.
  • Ability to manage multiple priorities under tight timelines.

Why Join Us?
At Durabuilt, you'll have the opportunity to shape the success of our most important partnerships and make a lasting impact on our business and the industry. If you're a strategic thinker with a passion for building relationships and delivering results, we want to hear from you.
Apply today and help us build the future—one window and door at a time.

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