Director, Patient Care Services

1 week ago

Ottawa ON KZ K, Canada HealthCareCAN Full time $74,000 - $90,400 per year

THE ROYAL OTTAWA HEALTH CARE GROUP

Ottawa SITE

EMPLOYMENT OPPORTUNITY

NOTICE OF NON-UNION POSITION VACANT

Position: Director, Patient Care Services

Regular Full-Time (1.0 FTE) Days

Program: Geriatric Psychiatry & Long Term Care

Location: The Royal Ottawa Mental Health Centre

Number of Vacancies: 1

Reporting to the Executive Director, this role provides strategic and operational leadership to deliver high-quality, patient-centered care. The Director uses data-driven decision-making and effective communication to align initiatives with organizational goals and evolving healthcare priorities.

Duties:

  • Remove barriers, streamline workflows, and drive efficiency
  • Ensure trauma-informed, patient centered services align with clinical standards
  • Develop and execute long-term plans to improve outcomes, access, and equity
  • Oversee budgets, optimize allocation, and ensure financial sustainability
  • Build partnerships internally and externally to enhance care pathways and system level improvements
  • Workforce planning, recruitment, onboarding, performance and engagement
  • Align communication strategies with hospital guidelines for clarity, transparency and engagement
  • Uphold laws, regulations, and ethical standards
  • Drive organizational initiatives, innovation, and continuous improvement
  • Identify and manager operational, financial, and reputational risks
  • Coach leaders, support succession planning, and foster new growth
  • Promote collaboration with academic partners

Qualifications:

  • Master's degree or equivalent in a health care related field.
  • Successful completion of a program in long-term care home administration or management that is a minimum of 100 hours in duration of instruction time, or is enrolled in such a program and completes the program within 24 months of being hired as an Administrator
  • Minimum 10 years in related healthcare field, including at least 5 years in management
  • Direct experience working with clients and families in Geriatrics and Long Term Care co-design and evaluation.
  • Experience working in Geriatrics and Long Term Care
  • Registration with relevant Professional Association of College
  • Knowledge of clinical service delivery, budgeting, workforce planning and performance management
  • Experience with environments and collective agreements
  • Proficient in strategic planning, program evaluation, quality improvement, and operational analytics
  • Familiarity with Clinical Informatics and digital health solutions
  • Expertise in patient and workplace safety protocols
  • Ability to navigate provincial health networks and academic health science centres
  • Strong leadership and team management skills
  • Proven leadership in managing integrated clinical operations
  • Effective communication skills
  • Strategic planning expertise
  • Strong financial acumen to oversee budgeting
  • Expertise in quality improvement
  • Demonstrated success working collaboratively within interdisciplinary and cross-functional teams in unionized environments
  • Excellent interpersonal and coaching skills
  • Ability to lead and motivate groups
  • Ability to ensure adherence to patient and workplace safety
  • English level A- is mandatory in oral expression, oral comprehension, reading comprehension and written expression. Bilingual (French/English) is preferred.

Salary Range: $69.53 to $83.03 hourly

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