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Director, Patient Care Services
3 weeks ago
THE ROYAL OTTAWA HEALTH CARE GROUP
Ottawa SITE
EMPLOYMENT OPPORTUNITY
NOTICE OF NON-UNION POSITION VACANT
Position: Director, Patient Care Services
Regular Full-Time (1.0 FTE) Days
Program: Geriatric Psychiatry & Long Term Care
Location: The Royal Ottawa Mental Health Centre
Number of Vacancies: 1
Reporting to the Executive Director, this role provides strategic and operational leadership to deliver high-quality, patient-centered care. The Director uses data-driven decision-making and effective communication to align initiatives with organizational goals and evolving healthcare priorities.
Duties:
- Remove barriers, streamline workflows, and drive efficiency
- Ensure trauma-informed, patient centered services align with clinical standards
- Develop and execute long-term plans to improve outcomes, access, and equity
- Oversee budgets, optimize allocation, and ensure financial sustainability
- Build partnerships internally and externally to enhance care pathways and system level improvements
- Workforce planning, recruitment, onboarding, performance and engagement
- Align communication strategies with hospital guidelines for clarity, transparency and engagement
- Uphold laws, regulations, and ethical standards
- Drive organizational initiatives, innovation, and continuous improvement
- Identify and manager operational, financial, and reputational risks
- Coach leaders, support succession planning, and foster new growth
- Promote collaboration with academic partners
Qualifications:
- Master's degree or equivalent in a health care related field.
- Successful completion of a program in long-term care home administration or management that is a minimum of 100 hours in duration of instruction time, or is enrolled in such a program and completes the program within 24 months of being hired as an Administrator
- Minimum 10 years in related healthcare field, including at least 5 years in management
- Direct experience working with clients and families in Geriatrics and Long Term Care co-design and evaluation.
- Experience working in Geriatrics and Long Term Care
- Registration with relevant Professional Association of College
- Knowledge of clinical service delivery, budgeting, workforce planning and performance management
- Experience with environments and collective agreements
- Proficient in strategic planning, program evaluation, quality improvement, and operational analytics
- Familiarity with Clinical Informatics and digital health solutions
- Expertise in patient and workplace safety protocols
- Ability to navigate provincial health networks and academic health science centres
- Strong leadership and team management skills
- Proven leadership in managing integrated clinical operations
- Effective communication skills
- Strategic planning expertise
- Strong financial acumen to oversee budgeting
- Expertise in quality improvement
- Demonstrated success working collaboratively within interdisciplinary and cross-functional teams in unionized environments
- Excellent interpersonal and coaching skills
- Ability to lead and motivate groups
- Ability to ensure adherence to patient and workplace safety
- English level A- is mandatory in oral expression, oral comprehension, reading comprehension and written expression. Bilingual (French/English) is preferred.
Salary Range: $69.53 to $83.03 hourly
