Mortgage Fulfillment Officer

Who we are:

At MCAN, our greatest pride is the incredible team we've built and the experience we create for every team member. Our people aren't just professionals; they're innovators, influencers, and bold thinkers who challenge the status quo. We don't operate like traditional lenders because our focus isn't on selling mortgages; it's on building lasting relationships.

#MCANLIFE is more than a hashtag; it's our culture. It's rooted in customer-centricity and fueled by genuine collaboration. Here, talented professionals find a workplace that feels connected, empowering, and full of opportunity to use their skills to the fullest. At MCAN, you'll discover a career where you can connect, grow, and truly make an impact.

We are proud to be recognized as one of Canada's Best Workplaces year after year. Building on our Great Place to Work certification since 2021, we've continued to earn national recognition for creating an exceptional employee experience. In 2024 and 2025, we were celebrated as one of Canada's Best Workplaces, including being named among the Best Workplaces for Women and Best Workplaces in Financial Services & Insurance. Most recently, we were honored as one of Canada's Top Small and Medium Employers and recognized for having one of Canada's Most Admired Corporate Cultures, a testament to our commitment to fostering a culture where people feel valued, connected, and empowered to grow.

We're looking for a Mortgage Fulfillment Officer (Insured) to join our Residential Lending team.

Job Summary:

You're detailed oriented with a passion for getting a job done well, experience in mortgage administration and a recognized skill for relationship-building. You're a team player willing to pitch in - we're a small but mighty team made up of Doers – and (almost always) have a great attitude  You know how to manage competing priorities with a keen understanding of the impact your actions have on real people. We take our responsibility to our partners and our clients very seriously - so do you.

As a Mortgage Fulfillment Officer with MCAN, you'll be accountable for effectively and efficiently reviewing mortgage documentation prior to funding of residential mortgage deals.

What you will be responsible for:

• Providing a high level of efficient, professional, and courteous service to MCAN's customers and Brokers
• Building strong internal working relationships
• Following up with mortgage brokers/customers for outstanding documents, ensure each document is reviewed, complete and accurate.
• Meeting and maintaining a set compliance ratio on monthly audits,
• Completing all paperwork, compliance, customer service and follow-up tasks in a timely manner, and sending completed file to Quality Control and our Closing Officer, on time, for funding.

The work experience, skills, education that you bring to the role:

Qualifications:

•  Bachelor's degree in Business Administration or related field. 

Work experience:

•  2-3 years working in mortgage administration

Skills & Abilities:

• Ability to manage risk and compliance and demonstrate the highest standards of integrity and ethical conduct in accordance with XMC's policies, guidelines and directions
• Strong interpersonal and communication skills.
• Work well in a team and have confidence dealing with people and addressing issues.
• Sound problem-solving skills, and concise attention to detail and the tenacity to complete the task properly.

We are dedicated to building an organization that reflects the diversity of our clients and the communities we serve across Canada. Do you possess and value the same attributes? Are you interested in your own development? Then come join our team

We confirm that our recruitment process incorporates Artificial Intelligence (AI) in a variety of ways. While technology helps us enhance efficiency and support our hiring efforts, every stage continues to be guided by our recruitment team to ensure thoughtful and fair decision making. The human element remains central throughout our process.

Regular in‑office collaboration is an important part of how we work, learn, and succeed together, and we believe great work thrives through in‑person connection. Our hybrid model is designed to bring teams together in a modern office environment where collaboration, mentorship, and creativity naturally flourish, while still providing flexibility for focused remote work. While schedules may vary by team and role, successful candidates should expect a consistent in‑office presence as part of our hybrid approach.

MCAN is committed to providing accommodation to applicants throughout the job application and interview process to the point of undue hardship. If you require any accommodations, please contact our Human Resources team at  Requests for accommodation can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.