Writing Centre Support Specialist

2 days ago

Kamloops BC VC C, Canada Thompson Rivers University Full time $45,000 - $75,000 per year

The Writing Centre Support Specialist provides administrative support to a team of volunteers, PTIC contractors, and work study students in various tutoring roles in the TRU Writing Centre. The Specialist works closely with the Writing Centre Coordinator to ensure effective day-to-day operations of the Writing Centre and the Centre's participation in the provincial WriteAway tutoring program.

MAJOR DUTIES & RESPONSIBILITIES

  • Sets up, organizes, and modifies appointments and tasks. Oversees procedures and daily Centre operations.

  • Maintains, updates, and builds tutoring schedules in the online scheduling software WCOnline. Schedules Peer Academic Coaches in partnership with the Supplemental Learning program.

  • Supports tutoring staff by answering questions and troubleshooting issues or problems that arise.

  • Offers feedback on writing by questioning, clarifying, and guiding student learners. Answers questions about plagiarism, various writing formats, grammar, content, and citation styles both face-to-face and online.

  • Responds to emails, phone inquiries, and texts and monitors various social media platforms.

  • Acts as an institutional point of contact for the provincial WriteAway tutoring program. Selects tutors for the WriteAway schedule and provides ongoing training and support.

  • Creates and maintains the Centre's website and utilizes programs such as ACM and Notepad++.

  • Promotes and advertises Writing Centre programs and services.

  • Proofreads and edits blog posts, student handouts, posters and other promotional materials.

  • Generates statistical data for regular reporting on the Centre's activities and for the Peer Academic Coaching program.

  • Coordinates special work assignments for tutoring staff.

  • Addresses student complaints, referring to the Writing Centre Coordinator as needed.

  • Manages a tutoring budget of approximately $30,000 per year and oversees payroll for 25+ tutors.

  • Provides coaching for tutors who are late for shifts or not performing assigned tasks.

  • Provides support for the Writing Centre Receptionist (e.g. training, assigning tasks, checking work, providing feedback, etc.)

REPORTS TO

Academic and Administrative Coordinator

QUALIFICATIONS

EDUCATION:

  • Bachelor's degree in a related field
  • TESL certification or equivalent

EXPERIENCE:

  • Three years recent related experience including:
  • Tutoring in a second/additional language setting
  • Providing administrative support and using scheduling systems/software

SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB

  • Ability to deal courteously and tactfully with others
  • Ability to communicate effectively both verbally and in writing
  • A comprehensive understanding of academic standards, writing, and grammar
  • Ability to plan multiple tasks in a timely fashion
  • Ability to learn new systems quickly
  • Advanced computer knowledge with a high level of understanding of Microsoft Word, Excel, PowerPoint, SurveyMonkey, ACM web page management, and WCOnline
  • Ability to perform electronic data entry at 45 wpm
  • Excellent accuracy and attention to detail
  • Ability to exercise sound judgment
  • Ability to work effectively both independently and as a team member
  • Excellent organizational skills and ability to be resourceful
  • Ability to establish priorities, meet deadlines, and effectively deal with unexpected situations
  • Excellent interpersonal and intercultural communication skills

WORKING CONDITIONS

  • Working in close proximity to students
  • General office conditions

  • Writing Centre Support Specialist

    13 hours ago

    Kamloops, BC CA (Primary) Thompson Rivers University Full time $40,000 - $52,000 per year

    Description The Writing Centre Support Specialist provides administrative support to a team of volunteers, PTIC contractors, and work study students in various tutoring roles in the TRU Writing Centre.  The Specialist works closely with the Writing Centre Coordinator to ensure effective day-to-day operations of the Writing Centre and the Centre's...

  • Writing Centre Support Specialist

    3 days ago

    Kamloops, Canada Thompson Rivers University Full time

    DUTIES & RESPONSIBILITIES Sets up, organizes, and modifies appointments and tasks.  Oversees procedures and daily Centre operations.  Maintains, updates, and builds tutoring schedules in the online scheduling software WCOnline.  Schedules Peer Academic Coaches in partnership with the Supplemental Learning program.   Supports tutoring staff by answering...

  • High School Writing Teacher

    1 week ago

    Richmond, BC VX A, Canada Oxford Learning Centre Full time $41,600 - $43,880 per year

    High School Writing TeacherDo you love writing? Eager to help students succeed in their writing?Gain valuable teaching experience Oxford Learning - Kitsilano is looking for an upbeat and dynamic Writing Specialist teacher who has experience teaching High School Essay writing and Literature and wants to work in a rewarding teaching environment.Our teachers...

  • Technical Support Specialist

    4 days ago

    Burnaby, BC VC C, Canada Fortinet Full time $86,000 - $106,000 per year

    Fortinet is looking for an experienced technical support Specialist to join our Burnaby, BC office to provide exceptional customer service and technical help for our loyal customers.The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet:FortiAnalyzer - Centralized Logging &...

  • Senior/Principal Medical Writer

    7 days ago

    Vancouver, BC, Canada Trilogy Writing and Consulting Full time €121,000 - €163,900

    Trilogy Writing & Consulting, an Indegene Company, is hiring Senior/Principal Medical Writers (Canada) to support our growing company in producing regulatory documentation for the international pharmaceutical industry. At Trilogy, you will play a pivotal role in delivering comprehensive services to our clients that extend beyond writing. Our writers are...

  • Senior Technical Support Specialist

    2 weeks ago

    Burnaby, BC VC C, Canada Fortinet Full time $86,900 - $96,500 per year

    Fortinet is looking for a Technical Support Specialist – Endpoint Solutions to join our Burnaby, BC office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through...

  • Intermediate Release QA Specialist

    2 weeks ago

    Burnaby, BC VC C, Canada Fortinet Full time $79,000 - $97,000 per year

    Fortinet is looking for Software Release QA Specialist to join the FortiOS QA Team. FortiOS, Fortinet's operating system, is the foundation of Fortinet Security Fabric, the industry's highest-performing and most expansive cybersecurity platform, organically built on a common management and security framework. As a Software Release QA, you will be working on...

  • Grants & Impact Specialist

    5 days ago

    Vancouver, BC VA T, Canada Downtown Eastside Women s Centre Full time

    Grants & Impact SpecialistAbout DEWCThe Downtown Eastside Women's Centre (DEWC) exists to support and empower women and children, living in extreme poverty in the Downtown Eastside of Vancouver, who are particularly vulnerable to violence, exploitation, injustice and injury. Through low barrier Drop-In Centers and Emergency Shelters, DEWC provides basic need...

  • Response Centre Specialist

    5 days ago

    Richmond, BC VA X, Canada London Drugs INTERNAL Full time $45,000 - $65,000 per year

    As a valued London Drugs family member, the opportunities for career growth are unlimited  Here is a great chance for you to grow your skills and experience. We are currently hiring for:   Response Centre Specialist   The Response Centre Specialist (RCS) is a member of Loss Prevention Operations, accountable for the monitoring of company locations via...

  • Service Centre/Operations Manager

    1 week ago

    Cranbrook, BC VC C, Canada Applied Industrial Technologies Full time $80,000 - $120,000 per year

    Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance This is what Applied Canada stands for. Applied is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other...