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Associate Project Manager, Product Content

2 weeks ago

CA Canada ResMed Halifax Resmed Full time

Let's talk about the team 

At Resmed, we help millions of people around the world sleep better and breathe easier. Our work spans everything from sleep apnea treatment to digital health tools for managing respiratory and sleep conditions.  

You'll join the Product Content team within Customer Experience (CX), where writers, designers, strategists, localization specialists, and project managers collaborate to create clear, personalized content. We work closely with UX, engineering, and product teams to deliver experiences that are intuitive, inclusive, and impactful. We thrive on curiosity, collaboration, and innovation, always keeping our users at the heart of everything we do. 

Let's talk about the role 

We're looking for an Associate Project Manager to support digital care pathways. This supporting role is crucial to producing high-quality product content that is well considered, desirable and usable for our customers around the globe. You will collaborate with many stakeholders to coordinate product content deliverables for Resmed software and services. The product teams are distributed globally, so you will need to be available for evening meetings approximately 2 days a week to accommodate the Sydney time zone.  

In this role, you will oversee several small- to mid-sized projects simultaneously. For each project, you will scope incoming content requirements, develop project plans to deliver product content for set milestones, facilitate the work for the Product Content team and key stakeholders throughout the complete project life cycle, and manage ongoing team communication.   

You'll take the lead in organizing and tracking digital care pathway projects using Jira. With multiple projects running at once, you'll bring clarity and structure, helping team members stay focused and on track. You'll manage timelines and capacity while keeping all work organized in a single, accessible location. 

Beyond managing individual projects, you'll help shape how digital care pathway work connects with the broader Product Content team's work. You'll contribute to refining shared processes and improving how we collaborate across roles and initiatives. 

Success in this role means leading with empathy, clarity, and a deep commitment to customer-centricity. You build strong relationships, communicate with purpose, and know how to guide teams toward product solutions that truly make a difference. 

 
Let's talk about responsibilities 

Manage product content requirements for software deliverables from concept phase through to launch in accordance with standards and requirements. 

Deliver content to market within agreed quality and timelines. 

Secure organizational commitment and resources for projects.  

Exhibit solid project leadership to drive end-to-end project delivery.  

Develop feasible and realistic project plans, incorporating evidence-based timelines.  

Complete appropriate risk management.   

Engage all key stakeholders before the project begins to secure buy-in and maintain strong communication throughout the project life cycle. Key stakeholders include content strategists, content designers, writers, developers, translation agencies, product managers, UX, Legal team, Privacy representatives, and more. Stakeholders are located across the world in different time zones.  

Cultivate a continuous improvement mindset, contributing ideas to improve project management techniques to ensure best-in-class customer experiences.  

 
Let's talk about qualifications and experience 

 
 

Minimum of 2 years of related experience 

Experience working in a Scrum or Kanban workflow  

Basic Jira knowledge and skills 

Strong negotiation skills 

Ability to attend in-office activities 

 
Preferred 

Project Management certification 

Experience collaborating with remote, global teams 

Experience building AI agents to augment workflows 

Knowledge of project management software, such as Workfront, Basecamp, Asana, , and Wrike 

Experience managing Product Content deliverables (for example, articles, user interface text, user guides, release notes, help files, closed captioning, and/or voice-over recordings) 

Familiarity with translation management tools, such as Lokalise, Memsource, Smartling, Phrase, or Transifex 

 

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now We commit to respond to every applicant.