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Customer Service Representative – Bilingual
2 weeks ago
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.
Join Our Team as a Bilingual Customer Service Representative – Individual Insurance
The Canadian Contact Center is looking for passionate Bilingual Customer Service Representatives (French & English) to support our Individual Insurance segment. This is your chance to make a real difference by helping customers protect what matters most—their health, financial security, and future.
As the first point of contact, you'll provide guidance and empathetic support on individual insurance products. You'll help customers understand their policies, answer questions, and resolve inquiries with care and professionalism.
Why You'll Love Working With Us:
- Impactful Work: Every interaction helps customers feel confident and secure about their insurance decisions.
- Supportive Environment: We make it easy to start and grow your career with comprehensive training and ongoing development.
- Hybrid Flexibility: Collaborate in the office Tuesday to Thursday and enjoy remote work for the rest of the week.
- Growth Opportunities: Learn new skills, advance your career, and become an expert in individual insurance solutions.
- Positive Culture: Celebrate wins, share knowledge, and work with a team that values your well-being.
- Perks: Unlimited coffee, tea, hot chocolate, sparkling water, a welcoming atmosphere, and a workplace that prioritizes balance.
- Community Impact: Enjoy one paid volunteer day per year to give back and make a difference in your community.
If you're bilingual, customer-focused, and eager to help people protect their future, we'd love to have you on our team
Responsibilities- Deliver exceptional customer service to clients and advisors by addressing inquiries and resolving issues within established turnaround times.
- Handle sensitive and complex situations with professionalism to ensure customer satisfaction.
- Communicate detailed resolutions clearly through both oral and written channels to internal business areas.
- Identify customer needs, clarify information, research issues thoroughly, and provide effective solutions or alternatives.
- Build strong, sustainable relationships by engaging customers and going the extra mile.
- Achieve personal and team performance targets, both qualitative and quantitative.
- Excellent communication skills in both verbal and written formats.
- Bilingual in French and English (required).
- Previous call center experience, ideally within financial services or insurance, is a strong asset.
- Proficient computer and keyboarding skills.
- Post-secondary education or equivalent work experience.
- Ability to learn and apply new information quickly and confidently.
- Strong interpersonal skills and a customer-first mindset.
- Ability to multi-task and manage priorities effectively.
- Comfortable working in a fast-paced, dynamic environment while maintaining professionalism.
- Proactive and committed to going above and beyond for customers.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Referenced Salary Location
CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve OuestWorking Arrangement
HybridSalary range is expected to be between
$37,425.00 CAD - $62,375.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
