Mobile Crisis Response Worker – Mobile Crisis – Casual

Duties

• Respond in the community to interview clients individually, in families or in groups to determine and evaluate the client's social, financial, psychological, cultural and family situation and total needs to provide a comprehensive assessment and treatment plan. Convey findings to appropriate referral source, if desired by the client.
• Providing counseling to assist clients in developing skills to deal with and resolve their social and personal problems.
• Involves carrying a cell phone as scheduled and responding promptly and maintain on-going communication with crisis headquarters while on-call.
• Serve as a member on interdisciplinary teams of professionals working with client groups.
• Provide consultation to members of hospital staff, community agencies and other persons or groups seeking guidance in an effort to address the problems of the clients.
• Participate in In-Service programs regarding the social and emotional components of health/illness and their effects on patients and families, as assigned.
• Maintain accurate client records and statistical reports as required and appropriate documentation, log entries and follow-up as required by the program.
• Develop and maintain good working relationships with other hospital and medical staff while remaining a client advocate and with community health, welfare and social agencies.
• Knowledge of best practices and benchmarks for the delivery of services, appropriate research, literature, accreditation requirements, policy and legislative requirements and implementing improvements/changes as appropriate.
• Complying with organizational policies, procedures and standards.
• Participate in ongoing training sessions and team meetings.
• Attend onsite at SAH for relevant orientation or ongoing education as required.
• Maintain confidentiality of all information.
• Assume other duties as may be assigned.

Staffing And Licensing Requirements

• Minimum two (2) year Community College Diploma in a health or social sciences field.
• Registration with an appropriate professional college.
• Formal training in assessment of children and adults with mental health issues
• One-year experience in related field
• Valid Driver's License and reliable vehicle.

Casual Status Scheduling
Expectations

• All casual staff are expected to submit their availability to their scheduler and to advise of any changes to their availability prior to the schedule posting period.
• It is an expectation that casual staff remain up to date on their education and departmental updates.
• All casual staff are expected to be available for six (6) shifts per month, with a minimum of two (2) shifts being one weekend per month.

Knowledge And Skills

• Knowledge specific to position, Crisis Intervention assessment and referral duties, Ontario Disabilities Support Program, Ontario Works, community resources, Principles and practice of psychosocial rehabilitation, psycho-education and recovery, unique developmental issues of young adult clients and their families.
• Knowledge of evidence based treatment modalities – Stages of Change and Biopsychosocial Model
• Knowledge of the Mental Health Act, Suicide Intervention, Health Care Consent Act, and Personal Health Information Protection Act.
• Knowledge of – Ontario Withdrawal Management Standards, addiction, housing and mental health services.
• Work under pressure and use good judgment in assessing difficult situations.
• Ability to work effectively and efficiently as a team member in a fast paced environment in stressful situations.
• Customer service, interpersonal and telephone skills.
• Computer literacy in a Microsoft environment.
• Ability to work effectively and efficiently as a team member in a fast paced environment in stressful situations.
• Ability to maintain successful working relationships with the interdisciplinary team to achieve positive patient outcomes.
• Ability to organize time effectively to perform the duties of the position.
• Ability to meet and interact with people in a pleasant, professional, responsible and reassuring manner.
• Ability to conduct meetings and interact with people through online videoconferencing programs and equipment
• Human relations skills including empathy, sensitivity, understanding of human and organizational behavior, motivational techniques and counseling skills (e.g. teaching patients).
• Ability to read, write and communicate to perform the duties of the position.

Note: Because of the changing nature of the work and work to be done, other responsibilities and duties may by assigned and qualifications may be adjusted from time to time. Only those selected for the test/ interview will be contacted.