Knowledge Management Specialist

3 days ago

Ottawa, Ontario, Canada Fujitsu Full time

Job Description
Fujitsu Canada is seeking a full-time, permanent Knowledge Management Specialist to join our team supporting enterprise-scale Knowledge Management (KM) modernization projects. This role focuses on KM expertise, SharePoint Online, Microsoft 365, and BPM/KM product knowledge, with limited involvement in development.

Top Skills

  • 2–5 years of experience in Knowledge Management and content lifecycle management.
  • Proficiency in metadata, taxonomy, and governance.
  • Experience with Microsoft 365 ecosystem and workflow automation tools.
  • Understanding of DITA XML and structured documentation practices.
  • Strong stakeholder engagement and training skills for KM adoption.
  • Excellent communication and organizational skills.

Responsibilities

  • Design and implement enterprise content management strategies and workflows.
  • Manage content lifecycle (creation, review, publishing, archiving) for KM systems.
  • Develop metadata, taxonomy, and classification strategies for knowledge assets.
  • Ensure compliance with governance, security, and accessibility standards.
  • Collaborate with stakeholders to optimize KM processes and user adoption.
  • Support migration of large document repositories and maintain content quality.
  • Leverage Microsoft 365 tools for workflow automation and KM integration.
  • Provide training and guidance on KM best practices and tools.

Mandatory Skills

  • 2–5 years of experience in Knowledge Management and content lifecycle management.
  • Proficiency in metadata, taxonomy, and governance.
  • Experience with Microsoft 365 ecosystem and workflow automation tools.
  • Understanding of DITA XML and structured documentation practices.
  • Strong stakeholder engagement and training skills for KM adoption.
  • Excellent communication and organizational skills.

Nice to Have Skills

  • Experience integrating KM workflows with Copilot and AI frameworks.
  • Familiarity with BPM tools and workflow automation platforms.
  • Knowledge of semantic search, knowledge graphs, and AI-assisted content processing.
  • Prior work in public sector KM modernization or similar large-scale deployments.

General Requirements

  • Must reside in the Gatineau area in Quebec.
  • Hybrid work arrangement — onsite at least three days per week, with additional days as needed.
  • Strong organizational and time management skills.
  • Commitment to quality and attention to detail.
  • Ability to work independently and collaboratively.
  • Willingness to learn new tools and technologies.
  • Eligibility for Reliability Security status; minimum five years' residency in Canada.

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