Director Operations

Position Snapshot

Business area: Nestlé Nespresso Canada

Location: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3; Hybrid

A little bit about us

Nestlé Nespresso SA is a pioneer and is widely regarded as one of the top references in the field of high-quality portioned coffee. The company works with more than 168,550 farmers in 18 countries through its AAA Sustainable Quality Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.

In 2022, Nespresso achieved B Corp certification – joining an international movement of over 9,700 purpose-led businesses that meet B Corp's high standards of social and environmental responsibility and transparency.

Headquartered in Vevey, Switzerland, Nespresso operates in 96 markets and has over 14'000 employees. In 2024, it operated a global retail network of 818 boutiques. For more information, visit the Nespresso corporate website:

What to Expect:

Reporting to the Head of Nespresso Canada, you will lead excellence across Operations to deliver superior outcomes for our customers, as well as within the organization, and at external partners. You will enhance Nespresso's business performance and brand reputation by ensuring the highest standards of quality, compliance, safety, and sustainability across products, processes, and partnerships.

A day in the life:

Deliver operation excellence across Supply Chain, Total Quality Management, and Facility Management:

• Drive the operational excellence within the entire organization
• Ensure high performance of 3rd parties within delivery, warehousing and services
• Ensure Nespresso's supply chain is qualitative and efficient
• Ensure quality and safety in Nespresso products
• Ensure compliancy in safety, health and environment standards
• Drive a Safety Culture in the market, ensuring the health, wellness, safety and security are top of mind for everyone

Department and Management Responsibilities:

• As part of the local Management Team (Mancom), drive the overall organisation's business results by making tactical and strategic decisions and by building the organisation in a sustainable way
• Act as a spokesperson within the organisation and in the Management Team and be the end-responsible for the department and the department's results
• Drive innovative solutions relevant for Nespresso by following the latest developments in the field and stay up to date on competitors
• Translate the global strategy to local market needs and define initiatives to achieve business results
• Ensure that optimal investments and decisions are made in the OP process for both CAPEX and OPEX, in collaboration with Finance
• "Lead leaders" by promoting leadership skills
• Manage the budget within the department
• Align with headquarter and other markets' counterparts on strategy, priorities and best practises
• Improve and implement efficient ways of working in line with the operational plan and company guidelines
• Provide strategic direction and drive sustainability programs to ensure business success in the market. Develop and manage partnerships with governmental and non-governmental agencies
• Establish procurement results within the organization
• Manage facilities and office operations
• Drive efficiency and continuous improvement programs and ways of working, crafting an efficiency approach within the organisation

People & Performance Management:

• Attract and retain talent, develop the personal effectiveness of employees by regular coaching and implementation of learning activities
• Build a strong team where team members collaborate effectively and understand their shared goals and purpose
• Set individual performance goals that provide a clear line of sight to organizational priorities and monitor progress towards achievement of goals by use of the performance and development frameworks
• Lead by example in terms of leadership behaviours and safety leadership
• Build the Nespresso culture by promoting and supporting a happy, healthy and safe working environment that encourages teamwork, ambition and a high level of professionalism

Role Requirements

• Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and/or worldwide.
• MSc/MA level logistics, quality, customer care or other relevant field
• More than 10 years' senior experience in Operations management, Supply Chain, Quality and/or Services
• Extensive experience in Logistics, Customer Care and Quality with a strategic approach, preferably in a high-end luxury brand or FMCG
• Experience in Warehousing, Delivery Services, Procurement, QSHE
• Extensive organizational and leadership experience
• Experience and Certified in LEAN Six Sigma methodology

Preferred Skills

• Experience in Marketing and/or Sales
• Experience in 3rd Party Management

Benefits

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Company matched pension plan
• Four weeks of Vacation and six personal days (Personal Paid Holidays)
• Flexible and hybrid work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Access to Educational Assistance & Tuition Reimbursement
• Bonus eligibility
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
• Adoption benefits to remove some of the financial barriers associated with adoption
• Free Nespresso Coffee Machines and $100 monthly coffee credit
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)

What you need to know

We will be considering applicants as they apply, so please don't delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

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