Coding Application Specialist, Coding Services

Summary

In accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

Reporting to the Regional Manager, Coding Information Systems and Projects, and working closely with the Coding Leadership Team and Coding team, Data Analysts, Information Management/Information Technology (IMIT) and external Vendors, the Coding Application Specialist is responsible for primary business application support of the assigned Coding computer application(s) such as Med2020 WinRecs,3M Codefinder and CAC (Computer Assisted Coding), 3M HDM, Meditech, CNN (Canadian Neonatal Network), Folio, Cerner and the BC Perinatal Database Registry, within a specific Lower Mainland Health Information Management (HIM) service area. Duties include overseeing system utilization for designated area, developing policies, procedures and standards for application use, and providing system support such as first-line troubleshooting, testing and documentation. Acts as a primary contact and liaison for HIM staff, system stakeholders and vendors to ensure systems meet business requirements, provides user support and training, report design/development and execute projects related to new programs, new initiative and system upgrades/changes.

For National Ambulatory Care Reporting System (NACRS):

Acts as a liaison with Coding Coordinators, HIM Managers, Ministry of Health (MOH) and other internal/external stakeholders regarding standards and procedures and serves as the primary contact with CIHI with respect to the implementation of new or revised coding standards and updates.

Education, Training, and Experience

• Graduation from an accredited Health Information Management Diploma or Bachelor Program.
• Four (4) years' recent, related experience as a Health Record Administrator in a multi-service facility, including a minimum one year of experience in data analysis, database management and coding, or an equivalent combination of education, training and experience. Canadian Health Information Management Association (CHIMA) Certified. Education in computer science/programming and project management would be an asset
• Travel between HIM sites requires access to a vehicle and a valid BC Driver's License.

Skills and Abilities

• Demonstrated knowledge and ability to utilize and troubleshoot computer software applications and report writer tools, such as Crystal Report, MS SQL Server Management Studio, the MS office suite, MS SharePoint, MS TEAM and remote applications.
• Demonstrated ability to code in ICD-10-CA/CCI and abstract in the CIHI Discharge Abstract database, NACRS, PDR and other databases.
• Demonstrated knowledge of Case Mix Groups (CMGs), Comprehensive Ambulatory Classification System (CACS), Resource Intensity Weight (RIW) and Expected Length of Stay (ELOS).
• Ability to understand computer terminology, which allows communicating and interacting effectively with project team, vendors and other system stakeholders.
• Demonstrated ability to lead, mentor and teach staff.
• Demonstrated ability to develop learning materials and tools.
• Ability to organize and prioritize workload.

A competitive salary: The salary range for this position is $ $49.29 per hour, depending on experience.
Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
State-of-the-art facilities:  The new St. Paul's Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul's Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul's Hospital is expected to open in 2027.
Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day:

• Is responsible for the coding related application solutions, undertakes quality assurance initiatives and provides support such as WinRecs, 3M Codefinder and CAC, 3M HDM, Meditech, CNN, Folio, Cerner and the Perinatal Database Registry.
• Provides recommendations and coordinates the implementations of application changes and enhancements. Performs first-line troubleshooting and acts as primary business contact to third party vendors.
• Is responsible for setup user access for Coding Applications, Database, SharePoint and network; completes Access Auditing as per requirement; works closely with Information Systems (IS) to facilitate and troubleshoot user profile and access relate issues.
• Supports and maintains remote work solutions including Virtual Desktop, remote user access, maintain virtual desktop applications including testing and updating, monitor the Virtual Machine (VM) server performance; Setup user access, Complete access auditing process, first-line troubleshooting of any application related issue; work closely with VM team for maintenance, configuration, troubleshooting purpose.
• Determines and documents all system issues requiring escalation. Participates in communication of issues related to system functionality.
• Liaises between Coding Services and the vendor application specialist and/or Informatics team and IS for business requirements, issues such as dictionary building, interfaces, and integration with other clinical information systems as well as designing reports.
• Is responsible to develop and enhance batch interfaces; working closely with HIM Business Optimization team on data extraction and validation from source systems.
• Liaises and meets with with other information systems coordinators/specialists in the Lower Mainland (e.g., PDR, CNN) and other Health Authorities to exchange information and expertise on current and future implementations.
• Develops implements and maintains policies, procedures and manuals for the assigned systems as required.
• Serves as the primary business contact with CIHI and MOH with respect to the implementation of new programs or system updates/changes for the Discharge Abstract Database (DAD) and the NACRS.
• Executes projects including infrastructure design and build; collect and define business requirement; application installation and configuration based on business requirement; building dictionaries and data mapping (e.g., NACRS diagnosis or disposition code mapping).
• Writes custom reports and edits routine reports as required. Creates and maintains scripts used by Robotic Process Automation (RPA) to perform routine or ad-hoc Coding edits.
  
  

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.  

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization's long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Paul's Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.