Content Strategist

We are seeking a Content Strategist with a passion for localization and technical writing to join our team. This role is ideal for someone with a keen eye for detail, a talent for clear communication, and a desire to make a global impact. As part of our team, you'll help craft and manage content strategies that are user-centric, culturally relevant, and technically accurate.  

Your collaboration with cross-functional teams and focus on user experience will contribute significantly to the overall success of our products and customers. 

How will I make an impact?

• Plan and create multi-lingual content strategies in collaboration with cross-functional teams. 
• Produce high-quality, persona-specific documentation that meets applicable writing and information architecture standards. 
• Create accessible gifs and video tutorials to help end-users succeed in their daily tasks. 
• Develop and follow style guide and writing guidelines to drive brand consistency. 
• Develop, document, and refine standard operating procedures (SOPs) to drive efficiency. 
• Work with cross-functional teams to understand product and documentation requirements  
• Manage release cycle tasks and assignments within set deadlines. 
• Develop, conduct, and track usability tests with internal/external stakeholders. 
• Analyze productivity metrics. 
• Engage with internal and external stakeholders to address multi-lingual content gaps.
   

What you'll bring to the role: 

Content Strategy Support

• Assist in developing and implementing content strategies for global audiences. 
• Assist in developing and implementing the use of AI to enhance the documentation and process quality. 
• Contribute to the creation and management of style guides, glossaries, and templates to ensure consistency across all content. 
• Conduct content audits to identify gaps, redundancies, and opportunities for improvement.
  
  

Localization and Internationalization

• Collaborate with translators and regional teams to adapt content for different languages and cultures. 
• Review and QA localized content to ensure accuracy and cultural relevance. 
• Collaborate with translation vendors to maintain translation memories for consistency across regions. 
  
  

Technical Writing and Documentation

• Write, edit, and organize technical content such as release notes, FAQs, help topics, blog posts, how-to video tutorials, and other media. 
• Work closely with developers, product managers, and UX designers to ensure content meets technical and user requirements. 
• Update and maintain documentation to reflect new features and user feedback. 
  
  

Collaboration and Communication

• Work with cross-functional teams to align content with business objectives and user needs. 
• Assist in presenting content strategies and findings to stakeholders. 
• Provide input on content design and structure to enhance user experience.
  
  

Performance Tracking and Improvement

• Use analytics tools to measure the effectiveness of localized and technical content. 
• Gather feedback from users and stakeholders to refine and optimize content. 
• Stay informed on industry trends and best practices in content strategy, localization, and technical writing.
   

Suggested Qualifications/Experience: 

• Bachelor's degree, technical writing certificate, or equivalent work experience.
• Experience in using version control tools such as GitHub.
• Experience working with XML-based documentation publishing software, such as MadCap Flare.
• Familiarity with localization tools (e.g., SDL Trados, MemoQ), content and learning management systems (CMS and LMS).
• Understanding of SEO principles and analytics tools (e.g., Google Analytics).
• Knowledge of programming languages, such as XML, HTML, CSS, and JavaScript.
• Excellent project management skills and attention to detail.

This position is to fill an existing vacancy