Part-Time Hospitality Aide

Taylor View Towers is modern and attractive and geared
to residents' comfort and enjoyment.  Our community is in the
north-central part of the city of Red Deer. Southview Tower has 5 floors &
Northview Tower has 6 floors of community living.

Our mission is to provide an enriching resident living experience in Central
Alberta, by delivering compassionate care and fostering meaningful connections.

Summary Statement:

The Hospitality Aide plays a pivotal role in making the dining, social,
housekeeping, and recreational experiences within our Community meaningful and
purposeful.

Relationships:

Reports to: Food
Services Supervisor

Direct Reports: n/a

Internal Contacts:
Residents & Family Members, Employee Care Partners

External Contacts: n/a

Key Responsibility Areas 

Resident Lifestyle Support: 

· Conducts ongoing solicitation, surveys, and measurement of feedback.
Implementation of Care Partner suggestions, interactive problem solving, and an
annual evaluation

· Assists with daily life within the Community, as needed, such as serving
meals, doing light housekeeping in the food service area, assisting Residents,
supporting spontaneous activities, and leading Learning Circles

· Provides high-quality services for the Residents that are consistent with
the Well-Being Strategies

· Promotes involvement by Residents in meaningful activities

· Collaborates with the Community team to plan and participate in special
celebrations and spontaneous events

· Engages in meaningful conversations with Residents and family members

· Collaborates with the team to facilitate the highest level of hospitality
service for the Resident

Administration: 

· Prepares reports and checklists as required

· Plans, develops, and implements expansion in program services

· Monitors key measurable indicators of daily operations

· Reports and responds to concerns/issues as they relate to services within
the Community

Training and Support: 

· Acts as a team builder, coach, mentor, active listener, facilitator,
teacher, and an important resource to our Community

· Engages all Care Partners in all aspects of hospitality experiences,
helping everyone become well-known to one another

· Participates in ongoing educational programs

· Attends and participates in Community Learning Circles, meetings and
events

· Maintains appropriate levels of certification (As required)

Health & Safety: 

· Understands and participates in the Emergency Management Plan, Infection
Control protocol, WHMIS, and Health & Safety Wellness Strategies

· Reports all health, safety or maintenance items as required

· Provides a safe and sanitary environment for all Care Partners and makes
every effort to reduce safety hazards, accidents and injuries

· Identifies any health, safety or maintenance issues, and
reports/documents as required

Projects and Assignments:

· Performs a variety of other projects and assignments as required

Qualifications:

Education

Grade 12 Diploma or recognized equivalent is required.

Experience

·      Experience in hospitality, food service, or recreation is an asset

Certifications:

·      Food Safe Certificate is an asset

·       WHMIS 

Competencies (skills, abilities, knowledge):

Social Human Skills

· Interpersonal Skills

· Customer Service

· Oral / Written Communication – must be able to read, write, and speak
fluently in English.

· Teamwork

· Attention to detail and accuracy

Working Conditions:

· The ability to move freely about, lift, or push up to 50 lbs., and
frequent stooping, kneeling, reaching, bending, and standing.  

· Work in stressful and potentially emotionally charged situations.

· There is a potential for injury and exposure to blood, bodily fluids, and
communicable diseases.

This position is expected to demonstrate commitment to
Taylor View Towers Values.

Please visit our careers page to see more job opportunities