Field Service Technician

Superior Sany Solutions, a division of Imperial Dade Canada, leading national distributor, has a job open in Ottawa. The Field Service Technician is required for a busy, cleaning equipment repair company and will be responsible for carrying out all equipment repairs and implementing efficient preventative maintenance to all machines required by the company to ensure excellent quality and customer satisfaction. 

Imperial Dade is a leading distributor of foodservice packaging, facilities maintenance supplies, printing papers, and equipment across North America. With a strong and growing presence in Canada, we proudly serve Canadian businesses and communities with the highest standards of quality, reliability, and service.

A Deep Canadian Legacy

Imperial Dade Canada is deeply rooted in the country, with over 135 years of Canadian history and a workforce of 1,500 Canadian employees. Our operations span 35 locations from coast to coast, including Saint John, Newfoundland and Vancouver, British Columbia—ensuring efficient service and local support nationwide. We are incorporated in Canada, and our 100% Canadian leadership team ensures that decisions for Canada are made in Canada.

Trusted by Canadian Businesses

We are a key distributor partner to many Canadian manufacturers, supporting long-standing relationships and ensuring the timely availability of high-quality products. Our Canadian customer service team understands the unique needs of Canadian businesses and delivers tailored solutions with a local touch.

Responsibilities

• Be available to address customer needs and concerns in a timely manner with a high level of customer service.
• Ability to deal with a high level of call volume and promptly solve problems as they arise.
• Perform preventive maintenance as well as break failure calls with a high level of detail.
• Perform training to operators when required. Sometime outside of normal business hours as required by clients.
• Keep a clean and organized service vehicle. Able to keep track and monitor inventory levels within service vehicle.
• Perform all assigned tasks as provided by the service coordinator.
• Perform all other duties as assigned to meet business goals. 
• The ability to work unsupervised, independently as well as part of a team.
• Follow all customer requests and able to work in different environments – for example factories, warehouses, retail, and various other locations as needed. 

Qualifications

• Completion of secondary school or equivalent.
• Valid G driver's license with a clean abstract.
• 3-5 years of technical experience in a mobile equipment environment preferred.
• Knowledge of material, labour costs, and inventory management.
• Detail-oriented and the ability to work under pressure.
• Ability to solve problems and work well with others.
• Strong mechanical aptitude and customer service skills. 
• Experience repairing cleaning equipment such as floor scrubbers, sweepers, vacuum cleaners, extractors, floor machines and various other pieces of equipment is considered an asset. 
• Sound knowledge of the cleaning industry is considered an asset.
• Ability to read and interpret electrical schematic diagrams and use of electrical testing meters.

Working/Other Conditions

• Travel up to 80% of the time. Willing to travel frequently within the designated territory as well as outside the designated territory as needed. Some outside provincial and overnight travel may be required from time to time.
• Long periods of driving required.

At Imperial Dade, we offer an exciting work environment and invite motivated and talented individuals with a passion for excellence to join our team. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits and a generous Paid Time Off Package.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit-based factors. If you require any support in the application process, including disability accommodation, please contact