Field Service Representative

Draught Services, a division within The Beer Store, is Canada's oldest and largest draught service and equipment company established since 1947. We work with Brewers and Licensees towards the common goal of promoting the highest quality draught beer experience through industry leading installation, global partnerships, and an established US and Canadian dealer network. We offer nationwide installation, system cleaning and service, and support and offer Canada's premier Keg repair service.

We are currently searching for a Field Service Representative in the Kitchener/Waterloo and Woodstock area reporting to the Field Supervisor. You can expect to work up to 40 hours per week, availability for early morning shifts would be preferred. Hours subject to change based on business needs. A company vehicle will be provided for this role, therefore a valid G driver's license and clean driver's abstract are required. 

While our Draught Services Office is based in Oakville, ON, this position will specifically service our licensees in the Kitchener/Waterloo and Woodstock area.

• Carry out line cleaning and service in assigned geographic area. Maintain and grow, line cleaning customer base provide on demand service as required
• Install beverage dispensing systems as per company standards
• Troubleshoot and repair draught services problems and issues to ensure customer satisfaction. Plan and organize efficient schedule to maximize return on investment. 
• Establish, develop, and maintain business relationships with current and prospective customers in the assigned territory
• Use knowledge of systems design and installation technics to build and install beverage systems
• Maintain route schedule by means of record keeping and ensuring work orders are up to date 
• Visits to new licensee customers and/or existing establishments who currently do not subscribe to our services
• Complete all invoicing in a timely manner adhering to company policy
• Maintain sufficient inventory levels for service area. Ensure inventory accuracy reconciliation
• Perform other related duties and projects as assigned
   

• Must have completed High School and/or GED equivalent
  
• Valid 'G' class drivers license required
  

• A background in Mechanical/Trades is preferred but not required
  

• Self-starter who can work independently with minimal supervision
  
• Basic accounting knowledge with good computer skills (Microsoft office, outlook, Windows and Excel)
  
• Ability to troubleshoot mechanical systems
  
• Ability to use various hand tools, working from heights (ladders, lifts), and physically fit and capable to lift heavy materials (75lbs)
  
• Able to work a flexible schedule with occasional overnight, on-call and overtime as needed
  
• Ability to prioritize and multi-task in a fast-paced environment.
  

Equal Opportunity Employer

We are committed to providing a respectful and empowering workplace that values our greatest resource, our people. Diversity, Equity, Inclusion & Belonging are essential components of our culture that empower us to meet the needs of our employees, customers and communities. We welcome applicants from all backgrounds including racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, 2SLGBTQIA+ persons, and any other characteristic. We're an equal opportunity employer and provide employment accommodation in accordance with provincial legislation. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation at any stage of the recruitment process.

We genuinely thank you for your interest in this opportunity with us. Due to the high volume of applications we receive, only applicants selected for an interview will be contacted.