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Bilingual Account Manager

2 weeks ago

Mississauga, Ontario, Canada Fiserv Full time

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Bilingual Account Manager

About your role:
As a Bilingual Account Manager on the Merchant Services team at Fiserv, you will be the primary operational contact for mid‑market merchant clients, ensuring service continuity and driving client satisfaction. You will manage escalations, coordinate cross‑functional resources, and identify opportunities that improve operational efficiency and revenue retention.

What you'll do:

  • Manage a portfolio of mid‑market merchant clients, overseeing day‑to‑day operational relationships and ensuring contracted deliverables are met.
  • Serve as primary point of contact for complex, urgent and escalated operational issues; coordinate internal teams to drive timely resolution.
  • Identify and facilitate cross‑sell and upsell opportunities, working with Relationship Managers and sales channels to enable implementations and activations.
  • Support pricing, reconciliation, add‑on locations, POS upgrades, and POS escalations both proactively and reactively.
  • Monitor and analyze clients' processing environments to recommend operational efficiencies and cost‑saving solutions.
  • Create and maintain accurate client profiles, contract records, and communication logs.
  • Provide client education, training, and onboarding support as required.
  • Assist Relationship Managers with operational support needs for larger enterprise clients, including funding and reconciling inquiries.
  • Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

  • 2+ years of experience in merchant acquiring and payment processing platforms (authorization, settlement, chargebacks, funding, and merchant onboarding).
  • Written and verbal proficiency in both English and French
  • 3+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

  • Bachelor's degree in business, finance, information systems, or related field.
  • 2+ years of experience in payment reconciliation and settlement systems, including FDPOS and exception handling.
  • 2+ years of experience with enterprise operations platforms such as South Mainframe, Commerce Control Center, and Merchant Manager.
  • Technical experience troubleshooting payment terminals, POS integrations, and merchant hardware/software issues.
  • Background across banking, card processing, prepaid, and alternative payments.

How you'll work:

  • This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
  • This role requires the use of a computer and audio equipment.

Benefits at Fiserv:

  • Fuel Your Life program to support physical, financial, social, and emotional well-being
  • Paid holidays and generous time away policies
  • No-cost mental health support through Employee Assistance Programs
  • Living Proof program to recognize your peers' extra effort with points used for rewards
  • Eight Employee Resource Groups to foster a collaborative culture
  • Unparalleled professional growth with training, development, and internal mobility opportunities
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan
  • Medical, dental, vision, life, and disability insurance options available day one
  • Tuition assistance and reimbursement program
  • Paid parental, caregiver, and military leave

#LI-SS1

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.