Outreach Program Manager

1 week ago

Calgary, Alberta, Canada Equation Staffing Solutions Full time
Equation Staffing is currently recruiting Outreach Program Managers for our client located in downtown Calgary AB. The Program Manager provides 24/7 leadership and operational support under the direction of the Program Director. This role oversees program delivery, staffing, crisis response, performance management, and reporting. Program Managers ensure high-quality, compassionate care for clients while supporting and developing frontline staff.

Schedule: 3 On / 3 Off
• 12-Hour Shifts (Days & Overnights)
Pay Rate: $31.20/hr (days) to $33.70/hr (nights)

Key Responsibilities:
  • Lead by example and ensure staff provide respectful, non-judgmental client care.
  • Address and resolve client concerns and staff issues.
  • Train, coach, supervise, and manage staff performance, including progressive discipline.
  • Recruit, onboard, and schedule staff; ensure accurate payroll and shift coverage.
  • Respond to crises (seizures, overdoses, deaths) and provide group and individual debriefings.
  • Maintain safety standards, accreditation requirements, and program audit compliance.
  • Build positive relationships with community agencies and partners.
  • Collect and submit program data and reports.
  • Supervise volunteers and practicum students; lead program and staff meetings.
  • Support other 24/7 programs through overnight check-ins.
  • Assist with emergencies, community concerns, program improvements, and budget management.
  • Provide direct client support when needed and cover staffing gaps.

Qualifications:
  • Post-secondary education in a relevant field (2-year diploma minimum; Bachelor's preferred).
  • 3+ years of people management experience with proven coaching and performance management skills.
  • 4+ years of related experience, including work with addictions, mental health, homelessness, or Indigenous populations.
  • Strong understanding of harm reduction, trauma-informed care, and withdrawal management.
  • Crisis management experience and strong communication skills with confidentiality.
  • Ability to work 12-hour shifts, including overnights; proficient in MS Office.

Position Requirements:
  • Class 5 licence (Non-GDL) and ability to obtain Class 4 within 45 days.
  • Comfortable driving an agency van and using a personal vehicle for work.
  • Ability to work in environments with risk of violence and bodily fluids.
  • Physically able to assist clients with mobility.
  • Clear Vulnerable Sector Search (within 6 months).
  • FOIP Certification.
  • "It's Your Move" or equivalent patient lift training.
About Equation Staffing Solutions:

Equation Staffing Solutions is a successful, award-winning Calgary based staffing and recruitment agency specializing in the placement of candidates on a temporary, contract or permanent basis. The industries we serve include oil and gas, warehousing & transportation, finance & accounting, banking, health care, educational institutions, engineering & technology, manufacturing, construction, agriculture and all levels of government. The job families we place people in comprise of general office & admin support, human resources, customer support, warehousing, trades, machine operators, production, accounting, records management, business management & information management.

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