Infrastructure and Platform Management, Lead

Infrastructure and Platform Management, Lead - Database & Backup

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that's not all. Whether we're leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos and high-performance application developers? We want to hear from you.

As a Platform Architect, you will lead the enhancement, optimization, and resiliency of our core infrastructure services. This role is instrumental in supporting the engineering and operational excellence of backup, disaster recovery, and storage platforms that underpin our products. The ideal candidate will have deep technical expertise in infrastructure systems, a strong focus on service reliability, and a commitment to continuously improving system performance and availability.

You'll be responsible for:

• Developing and maintaining infrastructure roadmaps with a focus on service resiliency and operational maturity.
• Engineering and optimizing backup and disaster recovery infrastructure using Commvault and Dell Data Domain.
• Designing and enforcing backup and retention policies to align with compliance, audit, and business continuity objectives.
• Conducting regular restore and failover tests to validate readiness and strengthen DR posture.
• Driving initiatives to modernize and automate infrastructure operations, reduce manual effort, and enhance system observability.
• Troubleshooting complex infrastructure issues and lead root cause analysis to improve long-term stability.
• Partnering with development, platform, and security teams to ensure infrastructure scalability, security, and performance meet product needs.
• Building and maintaining operational runbooks, SOPs, and knowledge base documentation to improve team readiness.
• Participating in major incident management and on-call rotation to support service uptime and responsiveness.
• Ensuring compliance with RPO/RTO, internal control, and security standards across infrastructure systems.

You bring:

• A university degree in Computer Science, Computer Engineering, Information Systems or similar, or equivalent combination of education and work experience.
• 7+ years of hands-on experience in enterprise infrastructure engineering and operations.
• 5+ years managing and supporting backup and disaster recovery platforms (Commvault, Dell Data Domain, or equivalent).
• Strong scripting and automation skills (Shell, PowerShell, Python) to drive efficiency and reduce toil.
• Solid understanding of hybrid cloud infrastructure and integration (AWS, Azure).
• Familiarity with change, incident, and problem management processes within ITSM frameworks (e.g., ServiceNow).
• Proven experience in infrastructure performance tuning, capacity planning, and operational optimization.
• Strong communication and cross-team collaboration skills
• High attention to detail and disciplined operational mindset.
• Passion for improving infrastructure reliability, scalability, and cost-efficiency.
• Ability to lead initiatives, mentor junior team members, and uphold technical excellence.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Preferred Qualifications:

• Certifications in infrastructure technologies such as Commvault, VMware, OCP,and cloud platforms (AWS, Azure).
• Experience with observability platforms (e.g., Grafana, Prometheus, Splunk) and alerting frameworks.
• Exposure to Infrastructure-as-Code and automation pipelines (Terraform, Ansible, CI/CD tools).
• Experience working in Agile or DevOps environments.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Canadian criminal record check;
• Public safety verification;
• Canadian ID cross-check;
• 5-year employment verification;
• Education verification; and
• If applicable, Credit Inquiry and Social Media Check

How we work

We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

Connection: You're surrounded by talented people every day who are driven by their passion of a common goal.

Core Values:They define us. Living them helps us be the best at what we do.

Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education: To ensure you are the best at what you do we invest in you

Please be aware of certain individuals fraudulently using Interac Corp.'s name and logo to offer fictitious employment opportunities. Interac Corp. will never ask, solicit, nor accept any monies in exchange for employment opportunities. Any such offers of employment are fraudulent and invalid, and you are strongly advised to exercise great caution and disregard such offers and invitations.

Please note that under no circumstances shall Interac Corp. be held liable or responsible for any claims, losses, damages, expenses, or other inconveniences resulting from or in any way connected to the actions of individuals performing such fraud. Further, such fraudulent communication shall not be treated as any kind of offer or representation by Interac Corp. or its subsidiaries and affiliates.