Senior Live-Ops Site Reliability Engineer

Senior Live-Ops Site Reliability Engineer

Location: Remote (Anywhere in Canada)

Company Overview

eDynamic Learning is celebrating 16 years of serving educators. Founded by a classroom teacher, we're on a mission to empower educators with accessible and equitable resources, guiding students on their journey to life after graduation. We are dedicated to supporting both teachers and programs that facilitate student exploration of interests, career options, and skill acquisition through Career and Technical Education (CTE). We prioritize quality and the development of vital life readiness skills, including interpersonal communication and financial literacy.

Our commitment to fostering exploration starts early, with resources tailored to middle school students. Our rich courseware catalog and Learning Blade resource have a proven track record of expanding STEM, computer science, and career interest and awareness.

As the largest publisher of CTE and elective digital curriculum in North America, we offer a vast catalog of over 250 courses spanning grades 6-12. Our CTE pathway curriculum aligns to 14 career clusters, preparing students for nearly 100 industry certifications. To help bring our curriculum to learners, we provide professional development as well as virtual instructional services, supported by certified teachers, that facilitate personalized learning.

eDynamic Learning doesn't stop at coursework alone. We are passionate about helping students grow their skills through experiential learning through our Knowledge Matters virtual simulation instructional materials and projects. Our simulations are true hands-on learning in a virtual environment.

We take pride in the fact that our solutions and services are designed to empower educators and students alike, enabling them to take a transformative journey of exploration, engage in learning, and participate in real-world experiences.

In July 2025, eDynamic Learning was acquired by Pearson.

Role Overview

We are seeking a Senior Live-Ops Site Reliability Engineer (SRE) to ensure the performance, reliability, and scalability of eDynamic Learning's platforms and services.

In this role, you will be a key member of the engineering operations team, responsible for maintaining uptime, optimizing production systems, and building automation that scales. You'll work closely with software engineering, DevOps, and infrastructure teams to deliver seamless and reliable experiences for students and educators across North America.

This position combines hands-on engineering, systems design, and incident management in a mission-driven, fast-paced environment.

Responsibilities

• Own the availability, reliability, and performance of production systems and services
• Design and maintain scalable infrastructure to support high-traffic educational applications
• Build monitoring, alerting, and observability systems to proactively detect and resolve issues
• Lead incident response and postmortem processes to improve resilience and reduce downtime
• Develop automation tools and scripts to streamline deployments, operations, and recovery
• Collaborate closely with engineering and DevOps teams to design and implement fault-tolerant systems
• Continuously refine CI/CD pipelines and deployment processes for speed and safety
• Champion best practices in infrastructure-as-code (IaC), security, and configuration management
• Partner with development teams to ensure reliable service releases and smooth rollouts
• Analyze capacity trends and system performance to plan for future growth
• Mentor junior engineers and contribute to an operational culture of transparency, ownership, and continuous learning

Ideal Qualifications

• Bachelor's Degree in Computer Science or equivalent experience
• 8+ years of experience in systems engineering, DevOps, or Site Reliability Engineering roles
• Proven experience managing mission-critical, high-availability production environments
• Strong background in Linux systems administration and performance tuning
• Expertise with AWS infrastructure and related services
• Proficiency with Docker, Kubernetes, and infrastructure-as-code tools such as Terraform or CloudFormation
• Solid programming/scripting skills in Python, Bash, or similar
• Experience with CI/CD pipelines, deployment automation, and Git-based workflows
• Deep understanding of networking, HTTP, and distributed systems principles
• Familiarity with monitoring and observability tools (Datadog, Prometheus, Grafana, etc.)
• Legally eligible to work in Canada and/or the U.S.

Skills

• Self-starter who thrives in a remote, fast-paced environment
• Strong problem-solving and debugging skills
• Excellent communication and collaboration abilities
• Strong incident management, root cause analysis, and troubleshooting skills

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