Product Specialist

2 weeks ago

Oakville ON LL B, Canada Hoskin Group Full time

Davis Controls is part of the Hoskin Group and is a leading distributor in Canadian Automation and Process markets.

Reporting To: Product Group Manager

Summary:

As a leading distributor in the Canadian automation and process markets, Davis Controls Ltd. seeks a motivated, organized, and quick-learning Product Specialist to join our Oakville team. The successful candidate will support quotation management, order processing, customer service, follow-ups, and other administrative tasks, contributing to efficient operations and excellent client service

Principle Accountabilities:

  • Purpose & Values: Live and demonstrate the company's purpose and values anchored around delivering excellent customer experience with integrity, respect, and continuous improvement while fulfilling your potential.
  • Provide customers with the appropriate information concerning prices, deliveries, and technical specifications
  • Offer expert advice to clients in their choices of technologies and components
  • Assess customers' needs and develop proposals accordingly
  • Perform technical research to offer the best solution to the customer
  • Ensure that products meet the requirements of plans & specifications
  • Create quotations in the CRM system, in collaboration with external Sales Representatives and Product/Sales Managers
  • Ensure pricing is in line with the company's policies and objectives while keeping in mind the competition
  • Process purchase orders and issue order confirmations
  • Provide technical support to clients
  • Develop good relationships with customers to maintain and grow sales
  • Act as a liaison between customers and our different internal departments to efficiently solve customers' problems.
  • Assist with keeping our CRM system and database up to date
  • Stay up to date with knowledge about new products and technologies
  • Attend training sessions given by suppliers
  • Perform additional duties as assigned to support the team and organizational goals.

Requirements and Skills:

  • Post-secondary diploma or degree in Business, Engineering Technology, Industrial Automation, Electronics, or a related field.
  • Technical coursework or certification related to automation, instrumentation, or process control is considered an ASSET.
  • 3 to 5 years of experience in an inside sales, product support, customer service, or technical support role, preferably within an industrial, automation, or distribution environment.
  • Experience preparing quotations, processing sales orders, and supporting customers in a fast-paced office setting.
  • Prior exposure to ERP/CRM systems, pricing tools, or order management platforms is an asset.
  • Experience working with technical products or coordinating with sales, engineering, and operations teams is preferred.
  • Excellent verbal and written communication skills
  • Ability to multitask and work independently
  • Possess strong organizational, time-management, and problem-solving skills

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care

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