Settlement Worker

MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, q'ʷa:n̓ƛ'ən̓, SEMYOME and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada's largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country's largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM

We are looking for a motivated Settlement Worker to join our BC Settlement and Integration team Not sure if you're 100% qualified? We encourage you to apply anyway MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.

POSITION FUNCTION:

The Settlement Worker provides direct client service and program delivery support.

KEY DUTIES AND RESPONSIBILITIES:

• Direct Services
• Provide one-on-one detailed needs assessment and referrals, information and orientation, group orientation and information, guided pathway support, community connections, client outreach, service bridging, resource development, and delivery assistance to eligible clients
• Maintain knowledge of trends, protocols, and procedures essential for operation of the special focus of the program or project
• Knowledge and application of GBA+ Analysis/Frameworks to foster equitable and inclusive practices for service delivery
• Accurately enter client information and services/activity information into OCMS in a timely manner
• Meets minimum number of unique clients per week and program specific clients per month as assigned by the manager as part of the Funding Contract Agreement
• May develop individual Work Plans showing action plan/timelines to meet unique client caseload, service objectives, output, and outcomes
• Complete assignments/tasks assigned by Manager to support Client Learning Analysis (CARF expectations)
• Meets Settlement Outputs and Outcomes as per the Funding Contract Agreement
  
  May document client activities in data base(s), or document and collect data to produce contractual reports or statistics for fundersCommunity and Communication
• Assist manager in development of partnerships with service providers
• Assist manager in development of Settlement Services; involve the target community and other community agencies
• Mobilize community resources and facilitate the involvement of community participants in accessing services
• Develop an outreach plan/strategy to proactively deliver services to newcomers, and represent MOSAIC in the community to advocate for newcomers' needs
• Publicize MOSAIC programs/services to ethno-cultural minority communities and service providers
• As requested by the manager, represent MOSAIC or the interests of the ethno-cultural minority community on community forums and consultation
• Prepares reports as needed for the organization and funder of all activities and services
• Participate in partnership, departmental, all-staff, and relevant community meetings, in- service training, and other trainingOther duties, as assigned by the manager

QUALIFICATIONS:

• Bachelor's Degree in Social Services, Humanities, or Counselling or a related field, or high school completion and a certificate or diploma or course work in related fields, or a combination of training and experience in an area related to the program, project, or service.
• Current, satisfactory Criminal Record Check required
• Communication skills in English, Farsi, Dari, and Pashto are required, other languages are an asset
• Advocacy
• MS Office suite, OCMS knowledge and experience an asset
• Customer service, presentation, workshop, and facilitation skills
• Cultural sensitivity and cross-cultural counselling skills
• Organized and able to set priorities and meet deadlines
• Initiative
• Problem-solving skills
• Able to work independently and with a team
• Tactful, discrete, diplomatic, patient, flexible
• Several years of experience working in community development, settlement, and/or employment programs; implementing policies and procedures, work with immigrant populations and/or diverse cultural backgrounds, and/or comparable education or other program, project or focus specialties. Experience working in neighborhood houses an asset
• Program/project development, community development, documentation of services and diversity, standard office equipment; case management, and specific knowledge related to the function or the focus of the program, project, or service.
• Violence prevention and trauma informed training is an asset.

COMPENSATION: $ $31.03 per hour

HOURS: 35 hours per week. This is a fixed term contract ending March 31, 2027.

The successful Candidate must be able to commute to the Boundary office, 5575 Boundary Rd, Vancouver.

BENEFITS:

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

DEADLINE: February 11, 2026, by 4:30 pm

IMPORTANT NOTES:

• MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAIC's HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.