Program Supervisor – HEAL Program

Job Summary

Catholic Family Services of Peel-Dufferin (CFSPD) is currently seeking a Program Supervisor 35 hours/week (Full-time – On Site) for our HEAL program who will be responsible for the day to day running of the program. This includes overseeing all aspects of program implementation and delivery. It is the Program Supervisor's responsibility to ensure that the highest standards in programming and delivery are maintained.

Duties

Coordination

• Liaise with community and service providers regarding the HEAL program.
• Assist Manager in the overall coordination of the day-to-day activities of the HEAL program
• Liaise with HEAL Network partners to ensure seamless delivery of services and referrals to clients
• Co-chair the HEAL Network Meetings
• Manage the process of outreach funding allocations to Network partners
• Ensure high level of quality in program delivery through the effective coordination/oversight of program administration, promotion, scheduling, equipment/supplies, evaluations, guest speakers, and facilitator scheduling.
• Attend to ongoing issues/conflicts with programming whether related to clients, volunteers or staff.
• Develop and organize trainings for the HEAL Network partners

Program Management

• Assist in the development of short- and long-term plans for the HEAL program, monitor
• progress, assure adherence and evaluate performance.
• Assist in design of performance objectives and implement and monitor programming to meet desired outcomes.
• Facilitate groups and workshops as needed
• Provide therapy and counselling for clients in the HEAL program
• Supervise staff, students, and volunteers by articulating expectations, displaying model behaviour, maintaining open lines of communication and being clear about roles and responsibility.
• Identify open positions and follow hiring and training procedures in a timely manner.
• Assist in the development of workshop/program content.
• Complete reports and monitor the HEAL program and its development.
• Review waiting lists to ensure clients are assigned to groups in a timely manner and/or referred to appropriate services.
• Provide crisis consultation and conflict resolution for staff, interns and volunteers.
• Assist with client service delivery as required.
• Respond to client complaints or concerns.

Community Involvement

• Positively and professionally represent CFSPD in the community by participating and collaborating with community partners, agencies and parishes on various projects,
• committees and initiatives as requested.
• Network with external sources in the exchange of information through public speaking, providing in-service training, attending conferences and symposiums.
• Assist with the development and deliver of HEAL outreach events to increase community understanding of the HEAL Network services.

Administration

• Ensure database maintenance which includes staff, volunteer, or client information and mailing list
• Oversight of the program registration processes including management of the HEAL client's database. Accuracy of all programs related promotional materials in the agency.
• Prepare a variety of reports.

Qualifications

• Master's degree in social work, psychology, or a bachelor's degree in social work, psychology, or related field combined with equivalent experience.
• Minimum of 2 years' experience working as program supervisor.
• Registration (or eligibility for registration) with a health regulated college (e.g. College of Social Workers, Psychotherapists or Psychologists).
• Working knowledge of dynamics of family violence including Intimate Partner Violence and its effects on all family members
• Demonstrated knowledge of best practices for programming and working with children who experienced trauma
• Applied work experience with children who have been exposed to intimate partner and family violence
• Working knowledge of supporting and connecting with clients who are mandated to attend programs
• Comfort working with male clients involved in the justice system
• Knowledge of trauma informed principles and their application in a supervisory role
• Ability to work from an anti-oppressive, and anti-racist framework
• Understanding of all facets of diversity and ability to work and supervise from a lens of equity and inclusion
• Ability to represent the agency to the staff, clients, and community by ensuring the best image is presented.
• Exceptional organizational skills with ability to meet deadlines and manage multiple priorities.
• Experience supervising students is an asset.
• Enthusiastic, warm, and friendly personality, with a demonstrated client-service orientation.
• Independent and self-directed with the capability to operate with reduced direct supervision on occasion.
• Application knowledge of Microsoft Office tools (Word, Excel, etc.).
• Excellent written and oral communication skills including report writing.
• Excellent listening skills and confidence in talking to people both in groups and on a oneto-one basis.
• Strong interpersonal skills and proven ability to establish, maintain and nurture teams, and productive working relationships with other community-based organizations.
• Ability to work with a forward-thinking mindset in a fast-paced, and ever-changing environment
• Second language considered an asset.
• Willing to work within a Catholic values framework.
• A satisfactory Vulnerable Sector Criminal Records check
• A valid driver's license, access to a reliable vehicle and relevant insurance.

How to Apply

If you are interested in the above opportunity, please send your resume and cover letter to

CFSPD is an equal opportunity employer and is dedicated to hiring staff that reflect the diversity in our community. We will make reasonable accommodations to enable applicants with disabilities to participate in the recruitment process upon request to

We invite candidates from diverse communities to apply.

We thank all applicants for their interest in Catholic Family Services of Peel-Dufferin. We will

only contact those selected for consideration.

Note: CFSPD does not use AI tools to screen candidates

Job Type: Full-time

Pay: $60,000.00-$65,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance

Ability to commute/relocate:

• Brampton, ON L6T 3T6: reliably commute or plan to relocate before starting work (preferred)

Education:

• Bachelor's Degree (preferred)

Experience:

• Program Supervisor: 2 years (preferred)

Location:

• Brampton, ON L6T 3T6 (preferred)

Willingness to travel:

• 50% (preferred)

Work Location: In person