Member Service Centre Representative

2 weeks ago

St Catharines ON LN T, Canada FirstOntario Credit Union Full time $40,000 - $60,000 per year

Job Title: Member Service Centre Representative

Dept./ Division: Member Solutions Centre, Alternative Delivery Channels

Reporting to: Manager, Member Service Centre

Job Overview

Provide prompt, efficient and courteous transactional sales and service to members. Proactively assist members to ensure that their needs have been met and refer to other staff, as appropriate. Professionally and efficiently perform sales, service, and operational accountabilities as outlined below.

Role

Sales:

  • Provide prompt, accurate, efficient transactional sales to members over the phone and/or
  • Recognize opportunities and act on all discussions with members to acquire more of their business, through qualified referrals to appropriate staff.
  • Determine whether to refer or to personally
  • Perform retention activity when
  • Track all referral sales
  • Actively participate in and contribute to all campaign activity, as
    Build positive relationships with internal partners to support each other's business

Service:

  • Apply our "Member First" principles with all members and prospective
  • Adhere to "Service Standards" in all circumstances with members and fellow
  • Promptly acknowledge members by name and refer them to a more appropriate staff member, if necessary, to fulfill members needs best.
  • Project a positive and professional image and attitude with members and fellow
  • Work with member to resolve inquiries and/or Refer to other staff if 'wait time' for other members may be compromised.
  • Close all transactions with a positive statement and thank member for their
  • Develop and pursue a Personal Development Plan, jointly agreed to with the Manager for continuous positive development of skills.

Operations:

  • Adhere to policies and procedures, at all
  • Complete all work accurately, promptly and fully from beginning to
  • Act as joint custodian and/or combination holder, as
  • Perform audits, processes and proofing, as required.
  • Consider healthsafety as a primary concern to ensure the overall well-being of the department and members
  • Perform all other duties, as

Job Specifications:

  • Must have above average interpersonal and communication skills
  • Must be able to work well with a minimum of supervision
  • Must be capable of working as a team player, willing to assist other staff as required
  • Must have demonstrated service abilities and be able to identify member needs cross selling certain products and referring smoothly to others, as appropriate
  • Must be willing to learn and apply coaching
  • Must be flexible and prepared to work hours established to meet member service demands
  • Must have reliable and capable internet accessibility if remote shifts are required

Requirements

  • Grade 12 or equivalent
  • Previous call centre and/or customer service preferred
  • Experience in MS Office is preferred

Accommodations for persons with disabilities are available upon request during the application process.

  • Pt Member Service Centre Representative

    1 week ago

    St. Catharines, Canada FirstOntario Credit Union Full time

    **Why F**irstOntario?** - Competitive compensation packages - Top-tier health and wellness benefits, including comprehensive benefits packages and a yearly Personal Spending Account - Enhanced mental health benefits through SunLife and TELUS Health - Exclusive banking benefits - Up to $1000 per year towards professional development - Company-wide Employee...

  • Member Service Centre Representative

    1 week ago

    St. Catharines, Canada FirstOntario Credit Union Full time

    Are you a student or recent graduate looking for an exciting opportunity to grow your skills in the financial industries sector? FirstOntario Credit Union is excited to welcome students to work at our organization from April to September, 2025. **The Advantages to being a FirstOntario Summer Student**: - Competitive wages and Career development opportunities...

  • Member Experience Representative

    4 weeks ago

    St. Catharines, Canada FirstOntario Credit Union Full time

    Job Description Job Description Why FirstOntario? Competitive compensation packages Top-tier health and wellness benefits, including comprehensive benefits packages Enhanced mental health benefits through SunLife and TELUS Health Exclusive banking benefits Pension Plan Up to $1000 per year towards professional development Company-wide Employee Volunteer...

  • Senior Member Experience Representative

    4 weeks ago

    St. Catharines, Canada FirstOntario Credit Union Full time

    Job DescriptionJob DescriptionWhy FirstOntario?Competitive compensation packagesEnhanced mental health benefits through SunLife and TELUS HealthExclusive banking benefitsUp to $1000 per year towards professional developmentPension PlanCompany-wide Employee Volunteer program (Blue Wave Program)Employee and Family Assistance ProgramJob OverviewThe Senior...

  • Member Services Representative

    2 days ago

    Scarborough, ON MN J, Canada Birchmount Bluffs Neighbourhood Centre Full time $18 - $22 per year

    OverviewBirchmount Bluffs Neighbourhood Centre (BBNC) is currently seeking a Member Services Representative to join our dynamic team. BBNC is a charitable, multi-service community organization dedicated to fostering inclusion, connection, and wellbeing for individuals and families in our community. The Receptionist plays a key role in creating a welcoming...

  • Senior Member Experience Representative

    2 days ago

    St. Catharines, Ontario, Canada FirstOntario Credit Union Full time $60,000 - $120,000 per year

    Why FirstOntario?Competitive compensation packagesEnhanced mental health benefits through SunLife and TELUS HealthExclusive banking benefitsUp to $1000 per year towards professional developmentPension PlanCompany-wide Employee Volunteer program (Blue Wave Program)Employee and Family Assistance ProgramJob OverviewThe Senior Member Experience Representative...

  • Member Experience Representative

    2 days ago

    St. Catharines, Canada FirstOntario Credit Union Full time

    **Why FirstOntario?** - Competitive compensation packages - Top-tier health and wellness benefits, including comprehensive benefits packages and a yearly Personal Spending Account - Enhanced mental health benefits through SunLife and TELUS Health - Exclusive banking benefits - Pension Plan - Up to $1000 per year towards professional development -...

  • Client Service Representative

    1 week ago

    St. Catharines, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Member Services Representative

    1 week ago

    Barrie, ON LN A, Canada Planet Fitness Full time $25,000 - $40,000 per year

    Barrie (South Barrie), ON35 Mapleview Dr W, Barrie, ON L4N 9A9, CanadaIt's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.We are looking for a Member Services Representative to join our team This position will be responsible for creating a positive member...

  • Client Service Representative

    2 days ago

    St. Catharines, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...