Customer Programs Coordinator,

4 days ago

Mississauga, Ontario, Canada Stagwell Global Full time


About Us

Kenna is a one-of-a-kind marketing program solutions provider specializing in customer experience management with expertise in the agricultural market. We are seeking smart, talented, enthusiastic people eager to make a difference.



Overview

Our business has been in the forefront of marketing automation and transformation for nearly 40 years, enabling our clients to develop deeper and more intimate relationships with their customers. We serve as an organic extension of the client's team, helping them lead change rather than simply surrender to it.

Our capabilities span a full range of disciplines: experience design, creative development, technology services, loyalty program management, strategic planning, analytics, and more.

You'll be joining a company that prizes collaboration, encourages personal growth, rewards initiative, and welcomes fresh ideas that inspire change. Our longevity and success are entirely attributable to the many bright and energetic people across our company who are excited every day to make a difference.



Responsibilities

  • Developing a thorough understanding of the Customer Loyalty Programs you will be supporting.
  • Supporting the Customer Programs cycle from Program development through to fulfillment.
  • Conduct internal testing (quality assurance) for loyalty program tools and campaigns, adhering to established workflow processes and steward best practices to ensure accurate and efficient delivery.
  • Managing day-to-day inquiries and expected exceptions related to Customer Programs by working with internal and external colleagues to respond to and/or process requests that arise in the normal course of business.
  • Working with the program lead to ensure regular and timely project status meetings are held with the internal team to keep programs on track and assist with the prioritization of tasks.
  • Assisting in the training, onboarding and day-to-day supervision of support staff
  • From time-to-time additional activities, administrative needs, or requirements may arise and require support from the Programs Account Coordinator.

  • The Customer Programs Coordinator role will be a hybrid model of 3 days working in office (Tuesday – Thursday), and 2 days work-from-home (Mondays & Fridays).



Qualifications

  • Bachelor's Degree, preferably in Science, Mathematics, Economics or Business Marketing
  • Proficiency in MS Office (Word, Excel, PowerPoint, Visio)
  • Agricultural industry knowledge or background would be considered an asset
  • Confidence, decisiveness & self-starter
  • Adept at problem solving and troubleshooting
  • Strong interest in working with data
  • Flexibility
  • Highly organized and detail-oriented – time management, priority management, and quality assurance will be part of this role
  • Excellent communication skills
  • Strong people skills, self-awareness, high energy level and results driven
  • An optimistic attitude, a willingness to learn and an openness to constructive feedback

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