Fulfillment Order Administrator

AEM (Advanced Environmental Monitoring) is the global leader in innovative mission critical weather, wildfire and water monitoring and intelligence solutions. We aim to be the world's essential source for environmental insights – enabling decisive action and positive outcomes for our customers and their constituents. Our family of innovators offers world-class hydrometeorological technologies and services, including sensors, dataloggers, telemetry, and advanced analytics and software. Our technology and services empower the communities and organizations to survive – and thrive – in the face of escalating environmental risks.

AEM is looking for a Fulfillment Order Administrator to handle a wide range of customer service needs.

Job Responsibilities:

• Primary Point of Contact for a specific AEM product line
• Account Management: Maintain and update customer account records with accuracy and confidentiality
• Inbound Support: Respond to incoming calls and emails to troubleshoot a wide range of inquiries including product orders, functionality, shipping costs, and repair needs
• Customer Assistance: Provide detailed information on pricing, product availability, order tracking, distributor referrals, and reseller transactions
• Order Processing: Handle domestic and international purchase orders received via email
• Order Monitoring: Review open orders and proactively communicate delays or updates to customers and Internal AEM personnel
• Order Follow-Up: Address and resolve customer inquiries and requests, both internal and external
• Order Fulfillment: Fulfill orders as required, including Picking, Packing, Weighing and Shipping Orders.
• Team Collaboration: Participate in team meetings, company-wide gatherings, and special events as needed

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Requirements:

• High school diploma or equivalent required
• Proficient in operating multi-line telephone systems
• Familiar with customer relationship management (CRM) platforms and best practices
• Familiar with Enterprise Resource Planning management Systems (ERP)
• Highly self-motivated, exceptionally organized, and capable of working independently
• Demonstrates outstanding customer service with a proactive, solutions-oriented mindset
• Strong written and verbal communication skills
• Intermediate-level skills in Microsoft Office applications (Word, Excel, Outlook, etc.)
• Skilled in prioritizing tasks effectively in a fast-paced environment
• Enthusiastic about engaging with both internal teams and external clients

Additional Information:

• This is an on-site role requiring regular daily attendance Monday-Friday at our office in Victoria, British Columbia
• Must be eligible to work in Cana without company sponsorship, now or in the future, for employment-based work authorization.

Canadian Compensation Range: A reasonable estimate of the current salary range for this position is $45,000 - $60,000 CAD per year. This salary will be adjusted to align with part time status and the number of hours per week that is agreed upon. Please note that the salary information is a general guideline only. AEM considers a wide range of factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education, licensure and certifications, key skills as well as other market and business considerations when extending an offer. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

This position will accept applications on an ongoing basis and will be closed once the position is filled.

AEM is an Equal Opportunity Employer.