Learning and Development Manager

7 days ago

Service Centre Montreal, Canada Intelcom Full time
Ride the next mile with us

Responsibilities

  • Assess training and development needs across the organization and propose adapted solutions to meet business needs and compliance requirements.
  • Create and implement training plans and curriculums for service center departments to support employee's career pathing
  • Develop a yearly calendar to promote knowledge transfer and social learning across the organization via lunch and learns, co-development and group events.
  • Oversee the design and delivery of customized training programs tailored to the needs of individuals and departments.
  • Lead a team of instructional designers and provide one-on-coaching to enhance performance and career development
  • Design and lead the implementation of an effective LMS architecture, and ensure consistent reporting and data management
  • Collaborate with senior management and HR business partners to align training initiatives with organizational goals.
  • Establish and maintain partnerships with subject matter experts and external service providers
  • Manage the training and development budget and monitor the return on investment of training programs.
  • Foster an inclusive learning environment that respects cultural diversity and encourages collaboration
  • Keep up to date on best practices and use emerging technologies to develop innovative learning
    solutions.

Qualifications

  • Bachelor's degree in human resources, Education, or a related field.
  • Over 7 years of proven experience in learning and development, with at least years in a managerial role
  • Knowledge of French and English is required given the global scope of the position
  • Knowledge of Microsoft office suite
  • Strong leadership and team management skills.
  • Proficiency in project management.
  • Strategic thinking and planning.
  • Ability to work effectively in fast-paced environment
  • Ability to navigate with ambiguity
  • Excellent communication and facilitation skills.
  • Proficiency in LMS and other training technologies.
  • Ability to manage budgets and demonstrate ROI on training investments.

Join Our Team

  • Competitive salary
  • Group insurance plan and RRSP
  • Access to the gym
  • Bring your best friend (dog) to the office in designated area
  • Modern office space and social events
  • Incentive for healthy lunches
  • Reimbursement of professional memberships and contribution to scholarship programs

Be part of a dynamic and innovative company at the forefront of the last-mile delivery industry. If you are a strategic thinker, results-driven leader, and passionate about driving business growth, we'd love to hear from you.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom's daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.

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