IT - Senior Solution Lead

At Heartland Mutual Insurance, we're more than just a company — we're a community.

Proudly rooted in Ontario and Nova Scotia, we're driven by a bold vision: to be the Best Mutual. Our team of passionate professionals doesn't just follow the norm — we challenge it. We think differently, aim high, and deliver on our promise with a personal touch.

Here, you'll be part of a culture that values authenticity, embraces change, and empowers you to make a meaningful impact every day. Together, we bring our purpose to life by living our values and putting people first.

Purpose...

This role is to act as a strategic and technical liaison between business stakeholders, vendor partners, and internal teams to ensure the successful delivery of insurance technology solutions. This position is responsible for translating business needs into effective technical designs, managing solution releases, and ensuring quality through rigorous testing and process oversight. By leveraging deep industry expertise and strong analytical skills, this role drives operational efficiency, supports complex workflows, and ensures seamless integration of systems and processes.

What you will do...

• Support the technical leads with our vendor partners to ensure the technical design meets the business needs.
• Provide technical assistance to internal staff by diagnosing reported issues, providing guidance, and/or escalating to development teams when necessary
• Lead activities for managing releases, including backlog prioritization, capacity planning, and co-ordination of appropriate business signoffs/approvals
• Quality Assurance testing of implementations including the creation of the test strategy and test cases, execution of the testing plan, and defect management.
• Project management by coordinating meetings, tracking project progress, providing status updates and communications to project stakeholders.
• Provide a process for monitoring changes once implemented.

What you will bring...

• Proven ability to create and deliver insurance solutions, specifically with Underwriting workflows and rules; complex rating, coverage, and limit scenarios; policy change transactions; renewals; and cancellations
• Critical thinking skills to recognize assumptions, investigate issues, evaluate arguments, draw conclusions, and proactively propose solutions.
• Experience and perseverance with complex problems, products, and/or integrations
• Process Analysis, Quality Assurance, and Project Management skills and knowledge
• Strong communication and negotiation skills.
• Excellent stakeholder management skills
• Experience in both Agile and Waterfall project environments.
• 5-10 years' experience within a Senior Business Analyst and/or Project Lead role
• 5-10 years' experience working in the Property & Casualty Insurance Industry in any of the following capacities: Broker/Agent, Underwriting, Claims or Finance.
• Guidewire Policy Center Certification is an asset.
• Proficiency in Guidewire development languages (GOSU, Java) is an asset.

What we offer...

In return, we'll give you countless opportunities to learn and grow. You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company's success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.

Intrigued? We can't wait to hear from you

If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodation is available on request for candidates taking part in all aspects of the selection process.

What's in it for You:

• Join a Supportive Team: Be part of a collaborative and high-performing team that values knowledge sharing and celebrating wins together.
• Comprehensive Total Rewards: Enjoy a competitive compensation package, including health and wellness benefits, pension plan, paid time off, and more.
• Career Growth & Development: Take advantage of continuous learning opportunities and stretch assignments.
• Make an Impact: Play a key role in helping customers navigate challenging situations with empathy and expertise.
• Inclusive Culture: Work in an environment that embraces diversity, equity, inclusion and belonging.

At Heartland Mutual Insurance, you're empowered to thrive. Whether it's your career, your well-being, or your future, we've got you covered.