Warranty Advisor

At Steele Auto Group, work is more than a job. It's a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you: your passion, your purpose, your potential

Do details excite you? Love keeping things running smoothly behind the scenes? Steele Mazda St. John's is on the hunt for a sharp, motivated Warranty Advisor to be the backbone of our high-performing Service Department.

In this role, you'll own the warranty process from start to finish, ensuring claims and work orders are handled accurately and efficiently. You'll work side by side with our Service Advisors, gaining hands-on exposure to the inner workings of our busy dealership. If you're organized, proactive, and ready to make an impact in a fast-paced environment, Steele Mazda St. John's offers an exciting opportunity to build a rewarding career where your work truly drives results.

 Job Responsibilities:

• Process, submit, and track warranty, P.D.I., and internal repair orders in a timely and accurate manner
• Review, correct, and resubmit rejected warranty claims; follow up on outstanding claims and reconcile credit memos
• Maintain accurate warranty records, schedules, and supporting documentation
• Obtain required authorizations for major or unusual repairs
• Coordinate with Service, Sales, and Parts departments to resolve discrepancies and support efficient operations
• Respond to customer inquiries related to warranty and service matters
• Provide administrative support including scheduling, invoicing, filing, and dispatching work orders
• Assist Service Advisors and the Service Manager with daily operations and workload management
• Monitor used vehicle reconditioning and warranty work
• Ensure compliance with all company, safety, and regulatory policies

Requirements:

• Minimum 3 years experience in a service role, preferably in a dealership setting
• Strong organizational skills and attention to detail
• Excellent customer service skills
• Computer proficiency and general knowledge of Microsoft Applications

Why You'll Love Working with Steele Auto Group:

At Steele Auto Group, you're not just joining a company; you're joining a community where you'll be empowered to exceed expectations and develop your full potential. 

We believe in rewarding hard work and supporting every part of your journey. That's why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all the following: 

• 100% Matched Retirement Savings Plan – Because your future matters
• Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered. 
• Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP. 
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations. 
• Work Boot Reimbursement – Reimbursement immediately, no waiting required 
• Access to Steele University -  you'll get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills 

While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role-specific compensation details with candidates selected to move forward in the recruitment process. 

Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity-rich environment. As part of this commitment, we ensure that every candidate feels valued and supported throughout the recruitment process. If you are contacted for an interview and require accommodation, please let us know. We are here to support you in every step of the way. 

Apply now and start driving your career forward with a team that's got your back 

Located in St. John's, NL

Learn more about us at   

We can't wait to meet YOU 

How to Apply, it's as easy as 1, 2, 3: 

1. Click the link to apply, Steele Auto Group Careers
2. Sign in (top right corner) and create your profile,
3. Upload your resume 

In 2 minutes, the Steele Auto Group career world is right at your fingertips 

**If you are an employee of Steele Auto Group, please apply through the careers page to ensure you are flagged as an internal applicant.