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HVAC Truck Based Service Manager

2 weeks ago

Richmond Hill, Ontario, Canada Johnson Controls Full time $92,000 - $123,000

At Johnson Controls we are dedicated to protecting people and the environment. Our vision is to create a smart, safe and sustainable world. We care about healthy people, healthy places and a healthy planet. Be part of a team that builds sustainable building solutions Let's Build a better Tomorrow Together

What we offer: 

  • Competitive Starting Pay 

  • Paid Extensive Training with Best-in-Industry Resources

  • Career Advancement Opportunities across Business and Geographies

  • Company Vehicle

  • Referral Bonuses 

  • Comprehensive Benefits 

  • Medical/Dental/Vision insurance 

  • Life Insurance 

  • Short-Term and Long-Term Disability 

  • Competitive Retirement Saving Plans

  • Employee Assistance Program 

  • And more  

Check us Out: A Day in the Life of Building JCI's Future

What you will do 

Responsible for Service customer account leadership, including Labor and Material growth and execution business, for the team's customer base. Drives profitability and efficiency of the team. Manages customer relationship development and happiness. Responsible for employee development and retention and for safety program compliance.  

How you will do it 

Sets and supervises goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads. Owns the execution efforts of assigned Service business to include warranty-related customer issues. 

Responsible for procuring and mainlining fleet and tools inventory. 

Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process. 

  • Reviews and approves all L&M quotations. 

  • Responsible for budgeting, forecasting, accounts payables/receivables. 

  • Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance, conducts formal performance reviews, and all related issues. 

  • Responsible for safety performance and program compliance. 

What we look for 

Required 

  • Technical school training or equivalent experience in the HVAC or building controls industry. 

  • Six or more years of management experience in a similar service deliverable environment. 

  • Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team. 

  • Strong interpersonal, customer service, negotiating skills. 

  • Knowledge of technical sales.

  • Proven competence in writing and verbal communication skills.  

  • Basic financial accounting experience.  

  • Demonstrated proficiency in MS office products and basic Windows environment. 

Preferred 

  • Diploma in Electronic or Mechanical Systems. 

  • Two years prior experience in the HVAC or building controls industry.  

  • Five plus years in a service management role directing a similar service deliverable team  

HIRING SALARY RANGE: $92,000 – 123,000 CAD Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This position includes a competitive benefits package.

For details, please visit the About Us tab on the Johnson Controls Careers site. 

Johnson Controls' Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act ("AODA"). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls' applicable AODA policies are available on our website at for your reference, and can be made available in accessible formats upon request.