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Team Leader, Auto Claims

55 minutes ago

Waterloo, Ontario, Canada Definity Full time

Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that's collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.

What can you expect in this role?

  • Lead assigned team of Auto Claims Representatives and provide technical direction to ensure efficient handling of claims.
  • You'll provide guidance, on-the-job training, technical instructions, and direct leadership to assigned staff relative to performance, productivity, personal conduct, and adherence to processes and corporate policies and procedures.
  • You'll complete audits by reviewing and monitoring claims files and providing effective feedback.
  • You'll foster staff development by assisting with the selection of staff, conducting performance evaluations, provide ongoing and effective feedback, identify training opportunities, and keep staff informed of changes to policies and procedures.
  • You'll provide coaching and performance feedback to the Auto team by reviewing reports, discussing options, and developing action plans.
  • You'll manage expenses and an annual operating budget for the team.
  • You'll initiate interviews for vacancies within the unit and making recommendations for new hires

What do you bring to the role?

  • 3 - 5 years of claims experience, with a focus on the direct handling of a variety of Auto claims
  • 1-2 years of supervisory experience
  • Demonstrated organizational, negotiation, analytical and interpersonal skills are essential.
  • University degree from any discipline. College diploma within a relevant discipline from a minimum two-year program at a provincially recognized and funded community college and/or the CIP designation is required.
  • You're professional, friendly, and courteous in all interactions with both customers and co-workers
  • You're at your best when things get busy. You've mastered the art of staying calm and thinking fast on your feet. You're definitely not afraid of change
  • You've got a strong customer-interaction focus and proven performance management experience coupled with well-developed communication, organizational, interpersonal, and analytical skills.
  • You're a natural coach and mentor
  • Fluently bilingual (English & French) is considered an asset.

Salary range: $69,000 - $127,000

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don't meet every requirement? We encourage you to apply We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Go ahead and expect a lot — you deserve it.

It's better here — but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting

This role requires successful clearance of background checks (including criminal checks and leadership references).

LI-Hybrid