Client Engagement Specialist

PUBLISHED: OCTOBER 28, 2025

EXPIRY: NOVEMBER 27, 2025

ONSITE

CALGARY, ALBERTA

FULL TIME

PERMANENT

SOCIAL SERVICES

The Calgary Catholic Immigration Society (CCIS) is seeking a qualified individual for the Client Engagement Specialist - Integrated English Language Program position. As a client engagement specialist, you will play a key role in organizing, coordinating, and supporting the delivery of services to IELT clients under the direction of the Evening Resource Coordinator.

Responsibilities:

• To manage the established evening Child Care placement program and to liaise with Children's Cross-Cultural Centre (CCCCC) staff to include children of IELT students in the CCIS Day Care.

• Monitors the Day Care subsidy payment system. Assists parents with the application process for subsidies.

• Prepares monthly invoices for Day Care expenses.

• Manages the waiting list for Day Care in consultation with the Resource Coordinator.

• Prepare and maintain proper client documentation and reporting, including

• Pre-registering and registering IELTS students who are currently on the waitlist, photocopying necessary documentation.

• Will meet with clients to provide information on the IELT program and assist with determining a start point and time.
• Will create the client file to ensure necessary documentation is included or forthcoming.
• Determine the need for and eligibility for daycare services and follow the steps in (1).
• Is in constant communication with the Program Coordinator and the Resource Coordinator on the status of intakes (walk-in or appointment), commencement plans, and daycare requirements.
• Conducts verification of student documents and ensures documents required for the client file are copied and included.
• Communicate all intake, commencement, and enrollment information to the respective Resource Coordinator.
• Provides coaching and intervention options to clients who need support and direction.

• Provides ICARE backup support when deemed necessary.

• .Assist the Program Coordinator and Resource Coordinator on the following:

• Assist with the organization and preparation of graduation ceremonies.

• Participate in the development of marketing materials.
• Ensure labs are accessible and orderly for use daily.
• Prepare daily log sheets for instructors to use.

• Assist with the preparation of rooms for workshop presentations, e.g. arranging chairs/tables, photocopying materials, etc.

• Will, from time to time, and as part of the team, assume additional responsibilities as determined by the Program Manager.

Qualifications:

• Diploma and experience in Office Administration.
• Familiarity with Day Care Subsidy specifications/eligibility and application process.
• Competency with Microsoft office applications.
• Training in and experience with a financial database such as payroll, accounts receivable/payable etc. an asset.
• Demonstrated effective communication, interviewing and documentation skills.
• Ability to work effectively in a team environment.
• Ability to multi-task and to creatively approach challenging situations.

To :

Qualified candidates are invited to send resumes and cover letters to . ca by Monday, November 10th, 2025 Please include " Client Engagement Specialist – Integrated English Language Program" in the subject line of your email.

NOTE: Resumes will be reviewed as submitted, and interviews scheduled as appropriate. This posting will be removed as soon as a suitable candidate is found, possibly before the published end date.

CCIS thanks all applicants; however, only those selected to compete further for this position will be contacted.

Additional Information

CCIS – Who We Are

CCIS (Calgary Catholic Immigration Society) is a nonprofit organization that provides settlement and integration services to all immigrants and refugees in Southern Alberta. Since our inception in 1981, we have been a community leader with solid experience in the design and delivery of comprehensive services for our newest neighbours. We deliver these services through a dynamic multi-cultural, multi-denominational and multi-disciplinary team of professionals who collectively speak over 60 languages.

From airport reception to a first job interview, CCIS's programs and services have been designed to assist immigrants and refugees through all phases of the settlement and integration process. CCIS is committed to welcoming and serving newcomers of all races, ethnic and national origins, cultural backgrounds and religions, sexual orientations and gender identities and expressions.

CCIS – Business, Employment and Training Services (BETS) Division:

Obtaining sustainable employment is a primary goal for the majority of the clients/students who attend the programs and utilize the services delivered by our BETS division. Our aim is to deliver programs that prepare individuals for economic independence within the realities of today's Canadian workplace. Our experienced and knowledgeable BETS staff and volunteers achieve excellence through the design and delivery of many practical employment and training initiatives.