Manager, Account Management

�Together is growing fast, backed by strong investment and a clear vision to help organizations build impactful mentorship and development programs at scale. This is an exciting time to join a passionate team that cares deeply about making a difference. In this role, you�ll work with forward-thinking customers committed to developing their people, while shaping how we grow and scale as part of Absorb. You�ll have the freedom to learn, lead, and take on new challenges with real opportunities to advance your career. If you�re driven by purpose, love collaborating with great people, and want to build something that matters, you�ll feel right at home here.� - Jon Clement-Smith, VP Sales

Together (an Absorb company) is looking for a motivated, hard-working Manager, Account Management to lead our Account Management team. This role is critical to driving expansion revenue, renewals, and long-term customer retention across Together�s customer base.

The Manager, Account Management is responsible for the overall health and growth of existing customer relationships. You will lead teams focused on renewals, upsells, cross-sells, and expansion opportunities, while ensuring customers realize measurable value from the Together Mentorship platform. If you thrive at the intersection of commercial growth, customer outcomes, and people leadership, this role may be for you.

Absorb Culture - Absorb LMS

What you�ll do:

• Lead and develop the Account Management team, ensuring strong collaboration across expansion, renewal, and retention motions
• Own net dollar retention, with direct accountability for renewal rates, expansion revenue, and churn reduction
• Partner with Account Managers and Customer Success Managers to ensure deep understanding of customer goals and how Together can support mentorship, career development, and workforce growth initiatives
• Establish and manage key weekly and monthly performance metrics, including expansion pipeline, renewals, retention, customer health, and forecast accuracy
• Collaborate closely with Marketing, Sales, Product, and Operations teams to identify campaigns and initiatives that drive qualified expansion opportunities
• Build and maintain trusted advisor relationships with senior customer stakeholders and executive sponsors to uncover growth opportunities within existing accounts
• Support and guide complex contract negotiations, renewals, and multi-year expansion deals
• Recruit, hire, coach, and retain a high-performing team of Account Managers and Customer Success professionals
• Ensure consistent, high-quality customer engagement and communications across the customer lifecycle
• Actively contribute to department-wide and cross-functional initiatives by sharing insights, best practices, and strategic recommendations that improve customer experience and revenue outcomes

What you�ll bring:

• 4+ years of experience leading Enterprise Sales and/or Account Management teams
• Experience running teams targeted on Net Revenue Retention (NRR), Gross Revenue Retention (GRR), renewals, upsells, and expansion
• Proven success negotiating and closing deals with $100K+ ACV, including renewals and expansions
• A hands-on leadership style, leading by example and prioritizing coaching, performance management, and career development
• Strong expertise in account planning, renewal strategy, and expansion forecasting
• A track record of accurately forecasting pipeline and anticipating trends related to churn, expansion, and customer health
• An analytical mindset, with the ability to turn data and customer insights into actionable decisions and clear executive-level reporting
• Experience aligning Customer Success outcomes with commercial goals is strongly preferred

Technologies we use:

• Absorb LMS, Together, HubSpot, Zoom, Gong

Are you ready to become a Togetti?

What we offer:

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

Who are we?

Together Mentorship Software is part of Absorb Software, a remote-first company that provides innovative people development solutions to organizations around the world. Together helps organizations design, launch, and scale impactful mentorship programs that drive employee growth, inclusion, and retention.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do
• We�re united, and we grow through our commitment to elevating continual learning

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us