QUEBEC, Canada

5 days ago

Québec, Quebec, Canada Heunets Full time

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.

Desktop Technician will provide day to day onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.

RESPONSIBILITIES

  • Provide first/second level contact and problem resolution for customer issues.
  • Work with third party vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop application.
  • Install, upgrade, support and troubleshoot for printers, computer hardware.
  • Performs general preventative maintenance tasks on computers, laptops, printers.
  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices and telecoms.
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Candidate should be willing to perform other duties as assigned.

Ideal candidates must have the following qualifications and skills.

  • Background knowledge in Computer science or any related field .
  • Minimum of 18 months of IT experience.
  • Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems.
  • Basic knowledge of Mac operating system, to support Apple pc users.
  • Experience in mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
  • Proven analytical, troubleshooting and problem-solving skills.
  • Proven ability to multi-task, effectively determine priorities and meet SLAs.
  • Excellent communication relationship-building and internal customer service skills.
  • Adaptable and flexible in a fast-changing industry and work environment.
  • English and French proficiency 

  • QUEBEC, Canada

    4 days ago

    Québec, Quebec, Canada Heunets Full time

    Job Description: We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.Desktop Technician will provide day to day onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing...

  • QUEBEC, Canada

    4 days ago

    Québec, Quebec, Canada Heunets Full time

    We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.Desktop Technician will provide day to day onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate...

  • Client Executive, BBM, Quebec City

    2 days ago

    Québec, Quebec, Canada Bell Full time

    Req Id: 427372At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.If you're ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell...

  • Client Executive, BBM, Quebec City

    2 days ago

    Québec, Quebec, Canada BCE Full time

    Req Id: At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.If you're ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell...

  • Territory Manager

    2 weeks ago

    Québec, Quebec, Canada Colgate-Palmolive Full time

    Requisition ID Posted 12/19/2025 - Customer Development/Sales - Canada - Quebec - Quebec City - Hill's Pet Nutrition - Travel - 25% of time - RemoteNo Relocation Assistance OfferedJob Number # Quebec City, Quebec, Canada Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care,...

  • Territory Manager

    1 week ago

    Québec, Quebec, Canada Colgate-Palmolive Full time

    Requisition ID Posted 11/11/2025 - Customer Development/Sales - Canada - Quebec - Quebec City - Hill's Pet Nutrition - Travel - 25% of time - RemoteNo Relocation Assistance OfferedJob Number # Quebec City, Quebec, Canada Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care,...

  • Regional Distribution Leader – Southern Quebec, Maritimes

    1 week ago

    Québec, Quebec, Canada 3M Full time

    3M possède une réputation de longue date à titre de société engagée envers l'innovation. Nous offrons la liberté d'explorer et encourageons la curiosité et la créativité. Nous acquérons de nouvelles connaissances grâce à des points de vue diversifiés et nous prenons des risques grâce à de nouvelles idées. Ici, vous pouvez mettre votre talent...

  • Business Development Manager, Quebec

    2 days ago

    Québec, Quebec, Canada Manulife Full time

    This highly desirable Manager position will be at the heart of the reorganization of the mortgage creditor Business role represents Manulife Mortgage Protection Plan (MPP), the dominant Canadian provider of insurance solutions offered through the mortgage broker channel. Your objective as Business Development Manager will be to bring your "A" game to every...

  • Part-time/Casual Nurse Practitioner Remote in Quebec

    2 weeks ago

    Québec, Quebec, Canada Cloudcure Full time

    Help us improve healthcare accessibility for all Canadians.We are a fast-growing digital health startup with a mission focused team passionate about improving the future of healthcare. We are looking for smart and ambitious people to help us push the boundaries of digital health, with solutions that drive results.The role:Cloudcure is looking for a Nurse...

  • Research Journalist

    1 week ago

    Québec, Quebec, Canada Radio-Canada Full time

    Position TitleResearch Journalist (French Services)Status Of EmploymentPermanentPosition Language RequirementFrenchLanguage SkillsFrench (Reading), French (Speaking), French (Writing)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are...