Service Repair Technician

About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen

Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:
Compugen is a supplier of Information Technology Products and Services. This position is responsible for diagnosis, repair, and upgrade of computing products such as desktops, workstations, printers, smart phones/tablets. Repair and diagnosis will expand beyond the traditional hardware layer and extend to software troubleshooting of associated operating systems and application software at the device level.

Key Responsibilities:

• Perform troubleshooting to determine and resolve the root cause of most hardware or software failures
• Perform hardware warranty and non-warranty repairs for different devices, including standard and non-standard equipment
• Perform complex hardware and/or software upgrades to existing customer equipment
• Cleaning and sanitization of device components
• Update and maintain proper records of all completed work within Compugen' s repair management system
• Continuous skill advancements and responsibility to maintain/update applicable vendor certifications (HP, Lenovo, Xerox Lexmark, Apple, Samsung)
• Maintain a clean and organized workspace on a daily basis

Skills & Qualifications:

• Must pass Security Clearance check
• A+ Certification
• Three or more major vendor hardware certifications (HP/Compaq, IBM, Lenovo, Lexmark, Toshiba, Samsung, Apple)
• Three years of related job experience
• Experience with current Operating Systems for PC's and mobile devices
• Experience with troubleshooting to determine and resolve problems with printers (major manufacturer's brands) would be an asset
• Experience with imaging and provisioning of desktop/laptop as well as mobile devices
• Good written and verbal communication skills
• Proven sense of urgency to complete tasks and assignments
• Ability to diffuse tense customer situations and project a positive, confident outlook
• High level of integrity and honesty
• Ability to take direction and follow practices and procedures consistently and accurately
• Good time management skills
• Must be able to work independently as well as in a team environment
• Analytical and detail-oriented problem-solving approach

Working Conditions:

• Standard work hours are Monday to Friday, 8:00am to 4:00pm, but not to exceed regular work hours
• Entitle to one, half an hour (0.50 hr) lunch break
• Frequently assigned to changing priorities
• May be required to work overtime, with paid compensation based on the Employment Standards Act of overtime payment for the province they reside in.

Physical Requirements:

• Must be able to lift a minimum of 40 lbs. on a regular basis
• Must be able to stand on feet several hours per day as required

What Compugen Offers You:

• Exciting, fast-paced challenging work environment
• A culture where authenticity and diversity are valued
• Professional development
• Participation in Women in Technology Network
• Opportunities to give back to our local communities
• Collaborative supportive team members
• Work/life flexibility

Equity Statement
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table and we are taking deliberate action to make this a reality.