Account Manager II

1 day ago

Mississauga, Ontario, Canada Staples Full time $50,000 - $100,000 per year
Description

Staples Professional is a B2B company. You are what brings us together.

What you'll be doing:

  • Manage day-to-day relationship with customer by developing a high value-add relationship with key contact/buyer.
  • Uncover and build relationships with influencers, in order to penetrate deeper into Staples Lines of Business.
  • Identify and develop strategy for short-term and long-term sales retention and penetration opportunities, by managing all funnel activity in SFDC.
  • Coordinate account servicing and fulfillment with support from Customer Service.
  • Achieve product mix and other L.O.B. targets based on account potential.
  • Introduce Lines of Business Specialists with key contacts/influencers.
  • Increase market share within portfolio of accounts through penetration of Line of Business and reactivating inactive accounts.
  • Conducts regular Performance Business Reviews (PBR's) with all accounts in their book.
  • Achieve retention and penetration targets in existing and gifted accounts.
  • Target Segmentation – Assigned accounts, minimum of $50,000 in annual sales potential.
  • Time Allocation – 60% Customer Time, 40% Non-Customer Time.
  • Lead Strategic Account Planning Sessions, and Rapid Rotation meetings on accounts greater than $100,000.

What you bring to the table:

  • Strong knowledge and understanding of telesales and the sales planning process. 
  • Strong computer literacy with Microsoft Office Suite especially Outlook, Excel, and PowerPoint.
  • Experience with and SAVO.
  • Strong interpersonal and customer relationship building skills.
  • Strong verbal, written, and presentation skills.
  • Strong business and financial acumen.
  • Ability to demonstrate consultative selling skills.
  • Strong problem solving and negotiation skills with proven closing ability.
  • Superior time management and organizational skills.
  • Detail oriented with strong administrative follow-up and follow-through.

Qualifications:

What's needed- Basic Qualifications:

  • 3+ years of sales experience penetrating or maintaining accounts

What's needed- Preferred Qualifications

  • Post-secondary education in business related discipline – Diploma or Degree preferred.
  • Previous office product industry experience is helpful.

We Offer:

  • Competitive salary.
  • Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Centre.
  • Flexible PTO and Holiday Schedule (10 observed paid holidays), Online and Retail Discounts, Company Match RRSP, Benefits and Physical and Mental Health Wellness programs.
  • Growth & development opportunities.

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